Business ProfileforNorth Knox CDJR LLC

This complaint is regarding a service experience at North Knox Jeep Dealership. 225 Callahan Dr, Knoxville, TN 37912 On December 7th, I brought my 2021 Jeep Wrangler Unlimited to North Knox Jeep Dealership for an inspection due to a popping noise when shifting from 2nd to 3rd gear. I was informed that this noise was deemed normal and was advised to continue driving my vehicle. On January 22nd, my Jeep experienced a malfunction where it became stuck in 1st gear, and an error code appeared on the dashboard. I promptly returned to North Knox Dealership for service under warranty. However, during the diagnostic process, the technician inadvertently turned off the vehicle, resulting in the failure to capture the necessary error code required by Chrysler for warranty consideration on the transmission repair. As a result of this oversight, I am left with a malfunctioning transmission that jeopardizes the safety of myself and my family. Despite my efforts to escalate this issue to Chrysler, it has been over a month since the incident, and I am still driving a vehicle in need of a new transmission, posing significant risks to my family's safety. I am deeply concerned about the lack of urgency and accountability displayed in addressing this critical matter from both the dealership and Chrysler. I urge the Better Business Bureau to intervene and facilitate a resolution that ensures the prompt repair of my vehicle's transmission to ensure the safety and well-being of all occupants. Thank you for your attention to this matter. Sincerely, ****** ******