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Find a Location

Reeder Chevrolet Company, Inc. has 1 locations, listed below.

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    Business ProfileforReeder Chevrolet Company, Inc.

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4301 Clinton Highway, Knoxville, TN 37912
    BBB File Opened:
    1/1/1958
    Years in Business:
    112
    Business Started:
    1/1/1912
    Business Started Locally:
    10/1/2004
    Type of Entity:
    Corporation
    Contact Information

    Principal

    • Mr. Tom Blake, Vice President

    Customer Contact

    • Mr. Tom Blake, Vice President
    • Mr. James Quinlan, President
    Additional Contact Information

    Fax Numbers

    • (865) 684-1819
      Primary Fax
    • (865) 684-1824
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/23/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I am seeking a refund for money out of pocket and the balance of rewards added back to my account. I ordered rubber floormats for my 2023 Corvette via ‘Chevrolet.com’ in mid-April 2023 and selected Reeder Chevy as my option for receiving them when prompted online. I used $173.70 in Chevy rewards for part of the balance and paid out of pocket $54.34 for the remaining balance. I received a set of floormats via FedEx but my new Corvette came with rubber floormats, so I attempted to return the FedEx delivered floormats to Reeder Chevy on a Saturday. The gentleman on that day said he could not help me and I needed to come back during the week for a specific gentleman to help me. My wife and I drove back to Reeder to return the floormats again and a duplicate set of floormats with my name on them was sitting on the parts department floor. Pat told me to take my set back home and he would work on the return of the set sitting on the floor in the parts department. I called multiple times and kept being told they were looking into it. Finally I was told I needed to bring back the FedEx delivered floormats and I did. I was told Chevy was supposed to refund Reeder and then Reeder would refund me. It is now 6/22/23 and I have not received a refund from Reeder or my rewards balance refunded. Reeder would want their money from me that day, I have lost patience with this dealership and want my money and rewards refunded ASAP. No more waiting and not returning my calls. This is a 100% accurate description of events and anything the dealer says otherwise is an outright lie.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lisa A

    1 star

    06/08/2024

    Reeder has a reputation of lying and generally bad business practices. I bought my corvette from Reeder and took it to them for all my service and when I got in a wreck I took to them to fix it but the experience was anything but pleasant. They lied to me to many times about when they started working on it, even blaming ***** ** * *** ***** ** *** *hone standing in the office just to show them they were lying. After 89 days I finally got my car back but it was damaged, the front spoiler needed to be replaced after they damaged it and the plate with the corvette logo on it looked like they took it off and drug it through the rocks. Finally they placed it somewhere near or around where Grey primer was being sprayed. After I called them out they strong armed me into using there guy which was pointless because he didn't actually remove any overspray. They didnt want me to have my car back because they knew what they did and tried hiding it i guess they said they had to " wash it " I told Jerry a manager in the service dept. I was going to use my guy and they were paying for it and Jerry said "no they won't" and told me I wasn't welcome back. I have pictures and videos of everything proving it all I have video proof of another employee saying this happens all the time like it's normal. It's disgusting that everyone seems to know this is an issue yet they do nothing because no one cares. I still have to go back in like 70 days to get the PPF put on and I'm dreading it. I'll never go back there and I'll never buy another corvette from them. I used to call them friend but when I put my foot down, they turned on me. Now I call them *** *** *********

    Local BBB

    BBB of Greater East Tennessee

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