Business ProfileforTed Russell Ford Parkside
At-a-glance
Related Categories
Business Details
- Location of This Business
- 9925 Parkside Drive, Knoxville, TN 37923
- BBB File Opened:
- 1/25/2010
- Years in Business:
- 66
- Business Started:
- 1/1/1958
- Business Started Locally:
- 1/1/2010
- Type of Entity:
- Corporation
- Contact Information
Principal
- Mr. Andy White, Dealer Principal
Customer Contact
- Mr. Andy White, Dealer Principal
- Mike Howard
- Additional Contact Information
Fax Numbers
- (865) 299-5893Primary Fax
Phone Numbers
- (844) 921-4679Other Phone
- (865) 444-6485Other Phone
- (865) 299-5893
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
alan j
1 star11/11/2023
Ted Russell Ford Parkside Response
11/17/2023
Hello **** ***** *** *******
I would like to inform you that I’ve had a chance to review your
complaint, and I’d like to first apologize sincerely for your terrible
experiences at our company. I understand deeply where your frustration and
disappointment came about in our service department. Thank you very much for
taking the time to share that with me so I can address the situation
immediately and make things right, also to make sure that it never happens
again in the future to you or anyone of our customers here at Ted Russell Ford.
I can assure you that the lack of communication of not
responding back to customers and having customers waiting a long period of time
before giving an update on their vehicle “in your case 2 hours” and then being
told that job cannot be done will NOT be tolerated and will NOT be handled
lightly here at Ted Russell Ford. I will investigate this matter personally and
address it with all my managers to make sure this will not happen again.
After reviewing my service report, I see that your tires have been
changed and taken care of completely. However, I really hope you can find it in
your heart to forgive us! Customer Satisfaction here at Ted Russell Ford is the
most important and taken seriously, it is also mandatory for all our employees
in our organization to have extensive training on a regular basis to ensure it
is always being practiced here Ted Russell Ford in ALL departments.
If you have more concerns, you like address
or any questions you may have, please feel free to contact me anytime.
Sincerely,
Ted Russell Ford/Lincoln
Customer Service
************
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