Business ProfileforJohnson & Sons Flooring, Inc.

I contacted Johnson & Sons flooring in July of this year to have carpet removed and replaced with flooring (LVP) in a living room and flight of stairs. I worked with ******* who is the manager of the Knoxville branch. The installation of both jobs was completed on July 28th by their sub-contractor, M&C Flooring Installation. I immediately had concerns about the stairs and contacted *******. He said he would have to call ****, their field supervisor, to see what happened as **** was also aware of my concerns. The following week **** came out to re-measure the stairs so they could order more materials needed to complete the job. I was told a scheduler would call me to setup an install date. After a week of no calls, I contacted ******* again to which he told me he spoke with **** and that he had ordered the materials and was just waiting for it to come in. Another two weeks went by so I stopped into the Knoxville store and spoke with ******* in person to get an update. He placed a call to **** and their scheduling department, neither of which could provide any information. ******* supposedly looked at the computer and confirmed materials were ordered and were “en-route”. This was on August 16th. It is now September 22nd and I have not heard anything from ******* or their scheduling department. I’ve called multiple times and have not received a single call back from anyone. The stairs they put in are not built to code and present a tripping hazard which I have repeatedly explained to *******. One third of the stairs are fine, proper tread depth of 10.5” and stair nosing that correctly cover the stair riser below. However, the remaining stairs vary in tread depth from as short as 8”, some 9”, and a couple 10” stairs. Most of the stairs don’t have nosing and are box stairs instead of normal stairs. So not only do I have varying stair tread depths, I have stairs that don’t even look the same. Traversing the stairs with such a huge variance feels extremely unsafe and difficult to navigate. My family and I have stubbed our toes more times than I can count and there have been some close calls from tripping and falling down the stairs. And this was just the stair install, the living room job was just as incompetent! Transitions were glued down improperly leaving huge gaps with adhesive oozing out from everywhere. There was even adhesive left all over the finished floor which I had to clean up and still trying to get removed to this day. Missing molding trim that I had to ask them to install, colored caulking that they used to cover up incorrect cuts in LVP panels that they somehow managed to spray all over the walls. To date they have not contacted me to schedule a new install date.