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ComplaintsforRoses Eternity
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Complaint Details
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Initial Complaint
12/28/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order on 12/08/21. Per website, orders between Monday and Friday are processed within 2-4 business days from order date and shipped the next day after the processing day. I reached out via email on 12/18/21 asking for tracking information as it wasn't showing up in the shop app as stated that it would. I got a reply from ******** stating, "I will send it to your email on Monday. Our tracking system does not seem to be working". On 12/20, I emailed stating that "I haven't gotten any information". I then got an email saying "Yes it's been shipped. Pls give me some time to figure out why you have not received it." The next email from Anny says, "We are having issues with the shipping carrier". I then received a notification on the shop app 12/21 with tracking #XXX that says, Merchant order receipt notification, USPS awaiting item. That has been unchanged as of today. I have reached out by email and live chat asking for correct tracking information and suddenly, I get no reply. The email that I'm getting from ******** is **** This was a Christmas gift for my daughter. Which obviously did not come in. We are also dealing with the devastation of the tornado in our hometown of Mayfield. The timing of this couldn't be worse. I want my money back or the product I paid for 19 days ago. Please help!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.