ComplaintsforEyeCare Optical - Hardin Valley
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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
11/2/23 MY DAUGHTER AND I WENT FOR OUR ANNUAL EXAM THIS WAS THE 3RD YEAR WE HAVE ALWAYS PAIDED OUR COPAY OF $10 EACH THIS VISIT I WAS OFFERED TO SAMPLE CONTACTS WITH BIFOCAL I TRYED THEM ON AND LIKED THEM MY DAUGHTER RECEIVED A HIGHER PRESCRIPTION. MINDED WE BOTH RECEIVED THE SAME EXAM WE HAD THE LAST TWO YEARS NOTHING DIFFERENT NOTHING EXTRA I PAID OUR COPAY TOTALLY $20 THERE WAS NO MENTION OF ADDITION CHARGES BEFORE EXAM OR AFTER WEEKS LATER RECEIVED TWO BILLS MY BILL WAS $200 AND MY DAUGHTER BILL WAS $60. THESE CHARGES WAS IN ADDITION TO COPAY THAT HAD ALREADY BEEN PAID. I CALLED BILLING DEPT SPOKE WITH AGENTS **** AND ******** SEVERAL TIMES THEY REFERRED ME TO THE OFFICE BILLING MANAGER NAMED ***** ***** I HAVE CALLED HER SEVERAL TIMES SHE HAS ONLY RETURNED ONE TIME AND I MISSED THE CALL I HAVE SPOKEN WITH SAME AGENTS THEY ARE BOTH FAMILIAR WITH THIS ISSUE ADVISING ME WILL REACH OUT TO ***** ABOUT REVISITING THIS BILL I WAS REFERRED BY “ SURPRISE MEDICAL BILLS” I DO NOT THINK I SHOULD BE CHARGED FOR EITHER OF THESE TWO BILLS. NO EXTRA EXAMS WAS DONE. NO MENTION OF ADDITIONAL COST WAS EVER MENTIONED AND THE SAME EXAM HAD BEEN DON FOR TWO YEARS WITHOUT ANY ADDITIONAL CHARGES
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.