ComplaintsforKing's Painting

• Initial Complaint

  11/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired the owner of King's Painter to stain an elegant wood door and finish the painting in my Florida room on June 2, 2022. The stain on the wood door is unsatisfactory, it is fading, and it is unbalanced. We paid a total of $1,165 and the door was $750.00. I have reached out on Oct 3rd and sent him several pictures times to arrange time for him to repaint as a properly stained door should not fade in such a short amount of time. At first, he responded and apologized about the lack of quality and promised to fix it. He sounded sincere (Oct 10th). Our last correspondence from him was Oct 17th and now he is not responding to my texts or answering the phone.

  Business response

  12/09/2022

  Business Response /* (1000, 4, 2022/11/29) */ Miss ******** contacted me after four months of doing her door. This is beyond my warranty, but I told her I would come out and take care of it. I did arrange a date. I proceeded to go to Mrs. ******** address with a text the day before and a text the day off, followed by phone call she did not respond the entire day, I had no address. She responded the next day apologizing that she missed my call. I told her that I was on the big project and I didn't know when I would be available probably the next week I am currently still on a big project and currently unavailable because she missed her prior appointment my availability is the end of January. Consumer Response /* (3000, 12, 2022/12/08) */ There was not a formal warranty time frame given. There is no reason for why a wood door should dull after only four months unless the paint used was incorrect. Based on the quotes provided by professional carpenters, Mr. King may have used a polyacrylic paint on the door and it doesn't appear he sanded it smooth at all. I will have to hire another person to complete the door. Availability at the end of January is not acceptable and not responding to your client's text in a timely manner left me to believe he had no intention of fixing the door. I would rather he refund 50% of the money since I must hire another person. Business Response /* (4000, 14, 2022/12/08) */ I only can comply with the date that I said available again I had already try to accommodate Miss ******** and she missed her appointment to correct the situation. This is not our fault my availability again is the end of January. I cannot accommodate a refund.

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