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Find a Location

Winkles Plumbing has 1 locations, listed below.

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    Business ProfileforWinkles Plumbing

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/10/2020

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    7110 Regal Ln, Knoxville, TN 37918-5803
    BBB File Opened:
    3/16/2018
    Years in Business:
    27
    Business Started:
    1/1/1997
    Accredited Since:
    12/10/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 3936 for this business, issued by Contractors Licensing Board

    These agencies may include:

    Contractors Licensing Board

    500 James Robertson Parkway, #110

    Nashville TN 37243

    (800) 544-7693

    http://verify.tn.gov

    Contact Information

    Principal

    • Shane Winkle, Owner

    Customer Contact

    • Shane Winkle, Owner

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/13/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    9/26/2023 Invoice number 2798 for $1,500.00 Paid in full Installation of Rinnai Tankless Water heater. Did not work and so far the installation has cost me almost $6000. Now I have an outstanding failed inspection from Knox County Permit number 23-4836. I have called Winkles but they do not return my calls. Their Invoice number is 2798. I am very upset and dissatisfied by the way this occurred. I feel like I have been abused because of my age.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    LAWRENCE B

    1 star

    01/22/2024

    I think I was tricked I am 72 years old and was told the installation of my new tankless water heater would cost $400 to $600 and I was actually billed $1,630.43 for parts and labor. I just had a county inspection and they failed the inspection because the installation of the tankless water did not meet code. Since bad installation I have had to pay another company more than $3000.00 so the tankless water heater would work. Now I have to get the codes violations fixed. That means more money. After all this I found out that the only reason I had to get a new water heater was because my water pressure was too high because of a faulty pressure relief valve. That replacement was only $500.00. So the net result is we have a company that did not get a proper permit and did not install the water heater properly and failed to check the water pressure that resulted in over $6000.00 in cost. In addition I have called the company and requested to speak to the owner but they say he is too busy.

    Local BBB

    BBB of Greater East Tennessee

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