229 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sharon T
5 stars08/13/2024
Thank heavens Justin answered the phone and solved all my problems quickly. I ordered handrails for my pool on my contractors phone and couldn’t finish checking out on your website. He assured me no problem and placed the order for me..I am replacing an old rusted out handrail on a 60 year old pool. Lots of family use it and I was so concerned about safety. Thank you Justin.Review from Carson S
5 stars08/06/2024
they had the part that I did even think I could describe accurately enough to be told no--they not only had it, but it was inexpensive and shipped out much quicker than expected. Dustin helped me out finding the part and then help me through the ordering process. Thanks Carson in St. LouisReview from Sam M
5 stars08/06/2024
Dustan H was very helpful and knowledgeable with every question I had . He gave me the information I needed to make a well-informed purchase.Review from Frank S
5 stars07/31/2024
Quick service. Easy to deal with. Nikki was great, informative with her emails.Review from North East Pools C
5 stars07/31/2024
Super professional helpful and kind. He I dealt with Dustin H and pool wearhouse should value this employee to the fullest.Review from Mike B
5 stars07/26/2024
The customer service was great. Renee B. Was quick to take care of the problem. I would highly recommend Pool Warehouse for all your pool needs.Review from Josh P
1 star07/19/2024
Ordered an above ground pool and some accessories to go along with it from them. One of the accessories was the Hayward aquatic 250Li. It didn’t work out the box. So we called pool warehouse and they said there was nothing they could do, that we had to deal with Hayward on it. Hayward is saying we have to register it for the warranty and file a claim and then they’ll deal with it. Well we done all that and now Hayward is saying it’ll be atleast another month before they can do anything with it because it’s their busy season. I’ve been asking pool warehouse for a refund since day one, bc who wants a broke piece of junk out the box and who wants to go through all the trouble of warranting it and sending it off and waiting for it to come back. But they refuse to refund us and we’re stuck with a broke 600 dollar vacuum.Review from michael W
5 stars07/15/2024
Dustin H. was very helpful. my order was received ahead of schedule.Review from Joe S
5 stars07/13/2024
As a customer service representative, Renee B went well above and beyond normal expectations when she worked hard to resolve a problem with our above ground swimming pool liner to quickly send a replacement liner. She is so gracious and kind when communicating by phone and email. It was a wonderful experience to work with her!Review from Jeff F
5 stars07/12/2024
Dustin helped us find the exact part we need and made the entire process fast, easy, and stress-free. He is very personable and professional. Wow! I am super happy with the customer service I received.
Customer Review Rating
Average of 229 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.