ComplaintsforRealty Resource Systems, Inc.

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  7/26/22 The roof on my unit building was improperly installed. For my unit, no ice/water shield was laid and the boot was never calked, exposing my unit to outside weather elements. Due to the inept and shotty workmanship, my bathroom ceiling is now destroyed. Therefore, my problem: my bathroom ceiling is falling down, as it has been saturated by the extensive rainfall we have experienced last year. Once I filled out the work order, a handy man was dispatched to evaluated the damage. After his initial visit, he never returned. My bathroom ceiling has water damage and has still never been fixed. Now the HOA and Reality Resource Systems are having a meeting June 24 for the community to vote on assessing the homeowners an excess of money to replace roofing in our community. Three weeks ago, during a rain storm, dead trees have split and have fallen in to the common area of my PUD and others. Reality Resource Systems has been called by another PUD owner. The owners were told to take pictures of the damage. At the time of the writing, nothing has been done to resolve the issue. Also, within this year several of the homeowners have complained about the rickety, rotten privacy fences, and again, nothing has been done to resolve the issues.

  Business response

  05/30/2023

  We are the Association Property Managers. The Board of Directors at this Association decide on all work order requests, we can only advise. We were able arrange the roof repairs within 72 hours after receipt of the request. 

  RRS has no responsibility, obligation or authority to resolve the requests of this homeowner. We only traffic request from homeowners to the Board and relay those directives from the Board to Homeowners. 

  It is true that this association has developer defects, a poor roof replacement in 2011  and has been historically underfunded. We have only been employed by this association for a few years and these issues are decades old problems in the making. 

  Business response

  05/30/2023

  RRS is the Association Manager. The Board of Directors decides on all major non-routine actions. RRS can only advise the Board and relay homeowner requests. Our firm is not responsible for, authorized to or obligated to approve work order requests. We only act on the directives of the Board. 

  We have relayed your contact information to a few vendors as we need more than one bid for most projects. After multiple attempts the other vendors reported that they were not able to get in contact with you to arrange access so that it could be evaluated. The numbers you put on the work order are no longer in service or for places where you are only seasonally employed. Please email, text or call me so that I can help you arrange access. It is your obligation to arrange access with vendors so that the items can be evaluated. This BBB report is the first notification I have received form you regarding the work order from 7/26/22. 

  It has been well documented that the vendor who installed the second layer of shingles in 2011 did a substandard job. This vendor is no longer in business and cannot be located. RRS did not manage this Association at this time. 

  We have had multiple vendors submit bids to remove the downed trees. The Board has now selected a vendor and they will commence with the tree removal as soon as possible. 

  Many of the privacy fences have routinely been repaired and or replaced. Only the perpendicular segments of the fences are a common element for which the HOA is responsible. Most of the he parallel segments were alterations made by individual homeowners and not original to the development. 

  It has been well documented at several previous year's annual general meetings that a vote to approve a special assessment to fund roofing repairs has failed. We hope at this next meeting there is quorum established and we can approve the action so the HOA can fund these critical repairs needed. 

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