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Customer ReviewsforA.T.C. Contractors Inc.
11 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Josh D
5 stars04/03/2024
ATC just finished a screen room addition to our home, and we LOVE IT! Ray, Kelsy, Jim, and their whole crew were professional, respectful, and responsive throughout the whole process! Ray really put a lot of thought into our project and suggested things along the way that made a lot of sense. They think of your project as if it were their own and treat your home the same way. They were clean, quick, and did a great job. We look forward to many memories in our new Screen Room thanks to ATC!Review from James H
5 stars02/22/2024
James R, Had ATC send out person to give us an estimate on deck repairs. He came out and inspected our deck and showed us numerous issues with the original install and went into detail explaining what was not done properly and why our deck had failed prematurely. After this we decided to have our deck removed and replaced . Best decision we ever made, our new deck is beautiful and more importantly it is safe for us and our grandchildren to enjoy without worries. Ray and his crew did an absolutely fantastic job. We were impressed that Ray the owner was right there sweating with his crew physically building our deck. I’d definitely recommend Ray his crew and Jim his salesman to anyone who needs a deck built, they definitely exceeded our expectations with this project.Review from Donna M
1 star11/09/2023
I wouldn’t recommend this company to install your sunroom. Mine was one issue after another. First, it took them over 8 months to come out to get started on my sunroom. They did a really sloppy job and didn’t install the electrical outlets until the end instead of during the building process. I guess to avoid the inspection. I was told the owner Ray would be doing the installation. He was only there 1 time to install my flooring. Anyway, I had to have them come back out after building the shell because a couple windows and molding was really crooked, the guttering wasn’t on properly. Once they made those repairs, they sent the electrician out. WHAT A JOKE that was. He said it was his helper. They had blue outlet boxes sticking out of my walls, put a strip down the center of my room connecting to the ceiling fan and jumped off my outside outlet instead of my panel box. Anyway, he finally sent his main electrician out, and after several 1-hour trips back and forth over a period of 3 weeks, most of it got corrected and Ray had his flooring guy repair my floor and siding. Ray didn’t charge me for installing my flooring to try and make up for all the problems and inconvenience. In the end, there was still an outlet they put in the floor that needed replaced because it wouldn’t close and a section of molding to my siding that needed fixed. Ray and the electrician quit answering my calls, so my boyfriend fixed the outlet himself. Turns out that none of the outlets they installed were grounded. So, not sure his electrician was licensed. (he never gave me his information when I asked). Ray and his staff were all very nice and he seems to be a nice guy, but I think he needs to get back involved with his crew as there were major communication issues.Review from Gerald C.
1 star10/26/2023
Worst ever! Don’t believe anything they say! ATC are terrible. The want money first, don’t pay them.these people will not do anything they promise.A.T.C. Contractors Inc. Response
10/31/2023
ATC strives to make all of our customers happy. Unfortunately, some cases do arise that are out of our control. The deposit mentioned was to cover materials ordered for the contracted project. This money goes directly to the manufacturer to cover some of the materials as they are custom ordered for the particular project. This is stated in the contract. The materials were placed on order and received here at ATC. The homeowner was not aware that his existing structure was installed incorrectly inside of a sewer easement. The city office has denied the building permit as the structure would be inside the easement. ATC has been working with the homeowner, as well as the codes office to find a remedy to the problem. ATC would absolutely complete the contracted project already as promised, as we have all the material in storage at our facility, however the codes department is not allowing it, as the homeowner is aware.Review from Rita C
5 stars08/09/2023
ATC came out to look at some shingles I had blown off. They ended up getting my roof covered by my insurance company. I was so happy with the job they did on my roof and the warranty provided that I had them take a look at what I could do with my back patio. We could never enjoy the backyard because I always get eaten alive by bugs. We ended up getting a screen room installed. We could not be happier with ATC or the room. Jim was great to speak with and the guys did a quick but great job getting it up. I have recommended them to all my neighbors.Review from Richard M
5 stars07/18/2023
Very good company honest And dependable and good work And good productReview from Debbie M
5 stars05/31/2023
I contracted ATC to build a new deck and screen room. It took longer than expected, as with most things these days. I am certainly happy that I waited as we LOVE our new out door area. The actual install was done in a few days after they got the material in. Everyone was great to work with!A.T.C. Contractors Inc. Response
06/01/2023
Thank you very much for your feedback. We are thrilled that you love your new screen room. It has been a pleasure working with you. We look forward to working with you again in the future.Review from Phil G
1 star05/12/2023
Pretty shady company for repairs. The communication is horrible. I asked for a quote and they just sent out a guy and started fixing my roof. The tech never answered his phone, the office worker couldn’t get ahold of him. He just fixed it without even asking. They didn’t tell me when they were done and just sent an invoice. The tech left nails and plastic in my yard and the shingles weren’t even installed straight. I’ve never been charged so much for such shoddy work in my live. Could not recommend them less.A.T.C. Contractors Inc. Response
07/18/2023
On May 8th we were contacted by the homeowner. The homeowner stated he needed his chimney flashed and that he also had rotten wood around the chimney. The homeowner was informed on initial call that we would not send an estimator to look at it because since there is rotten wood there is no way to estimate it until it is taken apart. The homeowner agreed and also texted photos because we advised him we needed shingle color so the foreman would have what he needed to come out and fix it when he came initially. We were able to get someone out the very next day. The homeowner was advised the worker was on his way to make repairs in the morning of May 9th. In the afternoon he was advised the foreman had been back and forth to job site and had replaced a lot of rotten wood. The chimney was flashed, ice and water installed and all of the rotten replaced by May 10th. The homeowner was happy and had no complaints regarding the shingles mentioned in the complaint until the afternoon on May 12th an hour or so after he received the invoice. He stated the invoice was a bit rich considering the shingles were not straight on the edge near the chimney, I replied that I can send someone to take care of it, he replied 2 days later that he did it himself on Friday. As far as the nails and the plastic being in the yard, this complaint on the BBB is the first we have heard of them. I told him I would have the owner reach out to him. The owner did reach out to him personally was not able to reach him. As we had told him before the project started it was going to be labor / materials. The actual price he was quoted was very fair for 2 days of work and materials, any company in the area would be right around that same cost. We strive to be fair and upfront with all of our customers however it is near impossible to quote a repair with rotten wood up front, it would be a lose-lose situation. We wish that the homeowner would have communicated more regarding his complaints with us as a company as we were open to speaking and helping resolve the matter. As of this point we still have not received ANY payment for the work preformed.Review from Josh D
5 stars04/11/2022
I had several companies out to my home to give me an estimate on a new sunroom. The estimator was very friendly and didn't put pressure on us. We also visited their showroom which was fantastic!!! My wife felt much more comfortable after she saw the actual room in person. The materials did take a while to come in, but I guess that's to be expected these days. The crew had our room up in 2 days!!!! They did great work. We are so happy to have our room. It is our new favorite room in the house. Our overall experience with ATC was great. Our neighbor loved it so much that they are now waiting on their own sunroom.A.T.C. Contractors Inc. Response
07/18/2023
We are very happy that you love your new room. We appreciate your kind words. Please let us know if you need anything in the future.Review from Debbie T
5 stars09/27/2021
On April of 2021 I signed a contract with ATC to install a screen porch at my home in which I was told that it would be 4 to 6 weeks till install which I was fine with; after 2 months and still no screened room installed I was getting very frustrated. I would call the office checking weekly and the office staff was very friendly and apologetic, the hold up was due to them not being able to get the materials needed to build the screened room (Covid was the culprit) this went on for another 2 months, so now I am at 4 months with no screened room (Not a happy camper at all) then at the end of August I got the phone call that they were coming out to install. When the guys got there to install my room the owner worked right along with them which truly says a lot about this company. The install was done in a day and a half and it is AMAZING. These guys are truly professionals and take pride in their work. SO WORTH THE WAIT..... I also want to mention I had some other work I needed done and ask if they could quote me on it. The owner came in to look at what I had (I had gotten a previous quote from another contractor $1200.00) when I showed him what I needed done, he told me what I needed to do and it saved me $1200.00.... WOW he could have easily took my money but instead he did the opposite. I can't say enough about ATC and the quality of service and work
Customer Review Rating
Average of 11 Customer Reviews
Contact Information
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
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TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 4:00 PM |
SaSaturday | By Appt. Only |
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