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ComplaintsforInterstate Repair Service
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Complaint Details
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Initial Complaint
09/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Two men came out to our house to service our RV and spent an hour and a half running tests on it only to tell us they couldn't find the problem and that we should have it towed to a shop somewhere then charged us $350. The next day we had it towed to a shop and the problem was quickly identified as a $2 fuse. Interstate Repair is running scams on people and they should be investigated because I've heard and seen countless other stories like mine about this business. It's an absolute shame to take advantage of people the way that they do and take peoples money that way.Initial Complaint
05/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I needed my broken down RV towed from Knoxville, mile marker 400, and I called Interstate Repair Services. I was charged $185 per hour for 5 hours when the job took 3 hours. When I hired them I was told from pickup to disconnect. I have timestamps to prove when the business was called and when they contacted me. From pickup at 1:14 pm central and they arrived at my exit 317 at 3:46 pm. They called to tell me they were 10 minutes away, but it was actually only 5. I texted my husband 10 minutes away, then when they arrived I texted that they were there and I saw it had been 5 minutes since I sent the 10 minute text. They then spent about 15 to 20 minutes unhooking the RV. So when all completed, it was almost exactly 3 hours. They gave us a bill for 5 hours of work, plus a 4% credit card fee. I wasn't told about the credit card fee either, and 4% is pretty high, but sometimes that happens. So I tried calling that evening, but because they're on eastern time they were closed. So I called the next day (today) to resolve the issue. They were very hostile, cussing at me, belittling me, and insulting me. Finally I told them I would dispute the charges with my credit card company and I hung up. This is a pretty dishonest business and I think people should be warned about them. I would just like to be refunded the amount I was overcharged and never hear from them again. I honestly wish they didn't know where I live because the lady already made a veiled threat about coming back here and taking the RV. With the way they were behaving on the phone, I wouldn't be surprised if they did take some kind of retaliatory action.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.