Complaints

This profile includes complaints for Mystery Shoppers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mystery Shoppers, Inc.

  5308 Turtle Point Lane Knoxville, TN 37919

• 

  Mystery Shoppers, Inc.

  P. O. Box 50578 Knoxville, TN 37950

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I performed three shops for this business in Sept 2024 and they did not pay any of them. The total due is $116.

  Business Response

  Date: 12/01/2024

  This was paid the day the shopper made this complaint.  The shopper had emailed me a day prior to this, and I had not been able to respond to him that I would be sending his payment through.  He has shopped for me off and on for over a year, and so he knows that I do pay for the shops.  He sent this email due to me not responding immediately to his email and did not give me a chance to respond.  He has been paid, and has been deactivated from our data base so that he does not have to do shops for us any longer.  After I let him know that I was going to do that, he threatened to contact my clients as well.  Thanks, Trish

   

  Filed a complaint with BBB.
  Will also follow up with Attorney General of TN.
  
  On Mon, Nov 25, 2024 at 1:23?PM ***** ***** ********************* wrote:
  WHEN WILL SEPTEMBER PAYMENT BE ISSUED?

   Bye!
  
  I will definitely contact your clients about your ethics and refusal to pay your contractors.
  
  On Tue, Nov 26, 2024, 5:27?PM **************************** wrote:
  I will send this out today, I am sorry for the delay but I don’t understand why you rush to file a complaint and make threats when I don’t respond the exact day you email me about the payment.  I have explained in the past I am the only one that does the payroll and running the business, so it may take me a day or two to respond.  I will not schedule you for anymore shops as I don’t want to be threatened like this or upset you when I can’t respond in your time frame.

• Initial Complaint

  Date:01/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing mystery shops for this company for a little bit more than a year and I always, like other complaints I have read, need to beg to get paid. I am owed for shops performed from September, October, November, and December. The terms of payment should make it that any jobs performed the month before should be paid by the middle of the following month. Every few months, I send a reminder or two and eventually get paid but it shouldn't be that way. This previous complaint from someone else almost is an identical complaint I have, except mine is for *******. <<>>>

  Business Response

  Date: 01/18/2024

  This shopper has been paid up to date, December payments do not pay out until February.  See below.

   

  Jan 16, 2024 Payment to Deana *****
  
  
  Completed -****** *** ***** ******* ******* *** *** **** ******* ** ***** *****
  
  
  Completed -$***** *** ***** ******* ******* *** *** **** ******* ** ***** *****
  
  Completed -****** *** ***** ******* ******* *** *** **** ******* ** ***** ***** ********* ******* *** ***** ******* ******* *** *** **** ******* ** ***** ***** ********* ******* *** ***** *******

  Customer Answer

  Date: 01/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I am sorry it came to this but the resolution is perfectly acceptable and I understand about the December payment.  
  
  Sincerely,
  
  Deana *****

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I competed a mystery shop on ********* and still not gotten the $***** payment I am owed. I emailed the company on 12/6 and Trish responded that she would look into it the next day and send it through but I still have not gotten the payment. RECEIVED (ID: 351929) Due: 07/31/23 Jewelry Shop Jewelry Television Mobile App Anytown NC ****** ID# 351929 App Purchase shop Due: 07/31/23 Shop Date: 07/31/23 Submit Date: 07/30/23 Mobile App (3) Jewelry Television Mobile App Anytown NC 60002 Directions PAYMENT PENDING Fee: ****** Expenses: $0.00 TOTAL: ******

  Business Response

  Date: 12/21/2023

  This has been sent through paypal and is paid now.  I thought I had paid it with some other payments last week but I did not so it was my mistake.  Thanks, Trish

  Customer Answer

  Date: 12/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  *** ********

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed 4 mystery shops for this company over the course of 3 months starting in June 2023. The company FAILED to make payments for the first three within their specified timeframe. Additionally, I had to practically beg for the payments due to me. Currently, I am owed ****** for a shop conducted in August 2023. After multiple attempts to be paid I have not received payment. I believe Mystery Shoppers Inc. and its president Trish ******* are intentionally posting mystery shopping jobs without intent to pay. I believe they are taking advantage of mystery shoppers (as you can see from other complaints) and not operating in good faith.

  Customer Answer

  Date: 10/30/2023

  Hello, I received payment after letting Mystery Shoppers Inc. know that I was filing a complaint. I would still like my complaint to be recorded as a warning to others. 

  Business Response

  Date: 11/21/2023

  I did not respond to the complaint here because I corresponded directly with the shopper to let them know that the payments were made.  I did not know that I needed to respond here as well since it was taken care of on our end.  It was a delayed payment due to it being missed, and it was taken care of.  Thanks, Trish

• Initial Complaint

  Date:08/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I performed a mystery shop for this company. I have to beg each month to get paid, which is ridiculous! I have sent several emails concerning this shop and my scheduler Trish has not answered any of them. I just wish to be paid for this shop. After my payment is complete, I will be shutting down my shopper profile with this company. They owed me over $500, which I finally did get paid but I am over begging for money when I provide a service.

  Business Response

  Date: 09/03/2023

  The shoppers payment for the shop that she did was not due to be paid until now, she has been paid today which is in the time frame that we pay all of our shoppers for shops completed in July.  In the past we did owe her for some shops, and I let her know to follow up if she was ever missing anything.  This past month, she sent me complaints and threats if I did not pay her before the time frame of when a shop payment was due.  I responded to all of her emails to which she said she only got two of my replies but we have always paid in the same time frame.  I will deactivate her account today once the shop is paid.

  Thanks,
  Trish *******

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed three mystery shops for Mystery-Shoppers Inc with Trish as my scheduler contact. The date I completed and submitted these shops was 11/30/2022. According to their "terms" on the Sassie website, "MSI currently disburses a client's payment for any completed project at the end of the month following the month in which the project is completed." I am still waiting to receive payment as of April 11, 2023. My shop log shows payment pending. I have sent three emails to Trish regarding this; see the email trails below. She gave me two reasons payment had not been received and has not responded to one of the emails. The phone number I have for Trish is 800-424-0871 On February 26, 2023, at 1:43 PM, Shelby Meredith wrote: Could you please give me contact information regarding payment for 3 jobs that I turned in on 11/30/22 I haven't received payment, and my shop log keeps showing payment pending. I turned in the additional information that you requested. The jobs are * *** ****** Web-Shop 2019 Due: 11/30/22 Shop Date: 11/30/22 Submit Date: 11/30/22 ID# ****** Phone Purchase 2019 Due: 11/30/22 Shop Date: 11/30/22 Submit Date: 11/30/22 ID# ****** Phone Purchase shop C 2019 Due: 11/30/22 Shop Date: 11/30/22 Submit Date: 11/30/22 From: Trish Work Sent: Sunday, February 26, 2023 3:24 PM To: Shelby Meredith Subject: Re: Payment I will check on this later today or in the morning. I have had some issues with some of my payments not downloading for payment so that may be what happened. Thanks Trish 3/6/2023 12:37 PM To: Trish Work Have you been able to find out anything on payment for these 3 shops yet? On March 20, 2023, at 10:44 AM, Shelby Meredith wrote: Can you please give me contact for the accounting department. I still haven't been paid for the below shops. I would appreciate any help you can give on this. 3/20/2023 11:32 AM I thought I sent these payments to your PayPal. I will check on it as soon as I get to my computer. Thanks Trish

  Business Response

  Date: 04/11/2023

  This has been paid and should be in the shoppers paypal account now.  Thanks for letting us know it was missing.  Trish

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent multiple emails to Trish(my shopper contact) and Beverly(contact when I updated my shopper profile). I have heard nothing. I emailed concerned because I had yet to have been paid for a January shop. When looking back through my shopper log I noted many shops tagged as payment pending and had never received payment. The shops tagged as paid I didn't remember being paid for either so I did some investigation. I found that NO money had been sent through PayPal since MAY 2022. I also checked back on my shopper log to see that a couple more shops were tagged as paid but no payment received ex; Jan 2022 shop done and payment sent marked as July 2022-NOTHING received. I did these shops in good faith and the total money I am out is right around FIVE HUNDRED DOLLARS along with the unanswered emails, no answer to phone call and one number disconnected. I am appalled by the unprofessional behavior by this company and not paying the shoppers that perform this service.

  Customer Answer

  Date: 04/10/2023

  This has been resolved by the company.  I received my payment in full.

   

  Thank you

  ******** *******

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed four shops for this company purchasing jewelry off of TV. My shops and my report was completely finalized and turned some time around dec/Jan. I have written Trish several emails with no reply. I would like to be paid for my shops!

  Business Response

  Date: 04/04/2023

  This has been paid through, she should have it in her paypal now.  THanks, Trish

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a shop on October 31, 2022. It is February 24, 2023 and I have still NOT been paid. It should not take this long to be paid. I have been paid from other companies sometimes a few days up to 30 days for completed shops. I have been sending emails since January 30th inquiring about this payment. Trish said she would look into it and send it through PayPal to me. I have yet to receive anything. I literally need my money and I’m so upset I don’t even know what to do. This is my last resort to get my payment of $62 sent to my PayPal account.

  Business Response

  Date: 02/24/2023

  I don't see this as pending payment for October or November but I will look into it and see where the payment is and if it was sent or not and follow up.  Thanks, Trish

  Customer Answer

  Date: 03/07/2023

  I was told this but my shopper log says payment pending . 

  Business Response

  Date: 03/07/2023

  This payment did not download with the other October payments.  This has happened with a few of our other payments over the last year.  I did update this and just sent payment through paypal, so the shopper should have the payment now.  
  
  Thanks,
  Trish

• Initial Complaint

  Date:01/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-31-23 I received a large check in the mail. I did not cash it. I wanted this on record for reference to use in any future suits against this fake scam company. I have blocked their numbers and do not wish any contact with them.

  Business Response

  Date: 02/17/2023

  This was not from our company, this is a scam.  We do not even pay our shoppers via check.  There is also a Scam page on our website at www.mystery-shoppers.com that explains what you can do with the check and when this happens.  Thanks, Trish Overton