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Find a Location

Solar Titan USA has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSolar Titan USA

    Solar Energy Design

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    State AG vs Solar Titan
    On February 6, 2023, a Federal judge granted Tennessee Attorney General Jonathan Skrmetti’s motion for a temporary restraining order against solar panel retailer Ideal Horizon Benefits LLC, known as Solar Titan USA. The motion was filed contemporaneously with a lawsuit against Solar Titan, its owners, and related lender Solar Mosaic seeking permanent injunctive relief, consumer restitution, and civil penalties. Tennessee filed this action jointly with Kentucky Attorney General Daniel Cameron.

    In granting the order, the Court found cause to believe that immediate and irreparable harm would result from Solar Titan’s ongoing violations of the Consumer Financial Protection Act, Tennessee Consumer Protection Act, and other state and federal laws. The Court also found the State was likely to succeed on its claims against Solar Titan and its principals and that there was good cause to believe the company has “engaged in acts and practices that violate state and federal consumer protection laws which authorize…this Court to grant the extraordinary relief provided [by the order.]”

    Under the order, Solar Titan USA is enjoined from engaging in the unfair and deceptive practices alleged in the complaint and assets have been frozen for both the company and its principals.

    A Court-appointed receiver has taken control of the company, its headquarters, accounts, records, and assets. The receiver, State of Tennessee, and State of Kentucky were granted immediate access to the business offices and records. Additionally, the company and its principals must provide complete financial statements to the State and receiver and repatriate any assets being kept overseas.

    The Tennessee Attorney General’s Division of Consumer Affairs will continue to act as a clearinghouse for consumer complaints, but the receiver has requested that consumers with complaints also share them with the receiver through the Solar Titan USA website.

    Additional business information

    Additional Info:
    Financing, Check, Credit Card According to information in BBB files, Solar Titan (Ideal Horizon Benefits) has a pattern of complaints in the areas of product and/or sales practice issues, as well as customer service issues. Specifically, complainants allege that during the sales process representatives are suggesting the consumer can expect large savings on their electricity/utility bills as a result of the solar panel systems being installed. Complainants allege that the sales representatives claim the solar power will provide the majority of the energy needed/used by the consumer's home and sometimes overproduce resulting in credits from the power companies. Once the contract has been signed, complainants allege that they experience delays in getting their systems activated due to inspection or equipment issues. Additionally, once turned on, complainants allege the systems are under producing from the expectations during the sales process. Complainants are also alleging that when they attempt to bring these issues to the company's attention, they are experiencing communication challenges such as long hold times on the phone, lack of response to emails and phone calls, and/or unfulfilled promises to review the systems in question.
    See all additional business information

    At-a-glance

    Customer Reviews

    2.23/5stars

    Average of 73 Customer Reviews

    Customer Complaints

    271 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Ideal Horizon Benefits / DBA: Solar Titan USA, LLC.

    Products & Services

    Solar Services Sales and Installation Generac Solar Edge

    Business Details

    Location of This Business
    10306 Yellow Pine Ln, Knoxville, TN 37932-3371
    BBB File Opened:
    10/28/2019
    Years in Business:
    9
    Business Started:
    1/1/2015
    Business Started Locally:
    4/1/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 001056810 for this business, issued by Secretary Of State (corporate Division)

    These agencies may include:

    Secretary Of State (corporate Division)

    312 8th Ave N.6th Floor

    Nashville TN 37243

    (615) 741-2286

    http://sos.tn.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Ideal Horizon Benefits
    Business Management
    • Craig Kelley, President
    Contact Information

    Principal

    • Craig Kelley, President

    Customer Contact

    • Craig Kelley, President
    • Sarah Kirkland, Director of Business Development
    • Neil Maddox, Marketing Coordinator
    • Richard Micheal Atnip, Registered Agent
    Additional Contact Information

    Email Addresses

    Customer Complaints

    271 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/27/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    BUYER BEWARE!!! Guys told me what exactly they were going to do before starting job panels were put in different place than told, wiring was the worst. They said the small whip would come off the front of the house approximately 18 inches instead they ran about 35 feet of wires down the back of my house and across my roof and zip tying it to metal brackets they screwed to the roof well now the sun has created a sagging cable which now lays on my roof and is leaking into my house. We paid 14 thousand dollars for the new roof less than five years ago and they ate saying we had a preexisting leak. Stay away from this company. I called the day after install to voice my dissatisfaction with the quality of work done and they said it's just the way it's done. They don't want to fix my roofnow without me paying a roofing company to tell them they're equipment made it leak. Then what I doubt they will come fix it even then as they said they donotemploy roofers. What a joke. I have left several emails o their website which has been taken over by the state of Tennessee but in 4 months they still have not responded. Not sure what to do at this point, guess I'm out $50,000.00.

    Customer Reviews

    73 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Charles S

    1 star

    10/20/2023

    They lied to me the salesman Pete ******** pitched a mathematical equation to gain my sales and overbilled me by 60% I was on the Fox5 Atlanta ITEAM interview about West Georgia Solar Scam and having difficulty to find a lawyer to renegotiate contract

    Local BBB

    BBB of Greater East Tennessee

    BBB Reports On

    BBB reports on known marketplace practices.

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