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ComplaintsforAll Seasons Sunrooms, LLC
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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
March 2, 2022 we commissioned **** ******* of All Seasons Sunrooms to build a sunroom at our house for $ 31, 620.00. The project was completed in July by his installer, **** ****** and **** was paid in full. One large pane of glass, however, was broken during the process or arrived that way from the company. **** promised this would be replaced. In August, while we were out of town, **** brought the glass replacement, but decided it would be better to replace the entire panel. This had to be constructed in Knoxville, and was not finished and delivered to ****'s house until late November. After we made repeated phone calls to **** to get the replacement done, we were told **** and his family had been sick and there was a death in the family. On ****'s suggestion, we attempted to contact **** by text messages and by phone numerous times before and after Brad's illness to get our job completed, with no answers. Our final conversation with **** on Nov. 28 ended with , "The replacement panel is on Brad's truck." We sincerely hope this panel will get here before it ends up broken.Business response
12/08/2022
Business Response /* (1000, 5, 2022/12/05) */ The ***** call Knoxville store on Thursday 12/2 I call *** and he said *** has glass window replacement and will install. Thanks, ***** ****** Consumer Response /* (2000, 7, 2022/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) All we have wanted is the job finished that we paid for.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
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TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.