Business ProfileforWard Waste

I began service with this company in 2021 and paid a year in advance for trash pickup and curbside recycling. For almost the entire time there has been an issue with the recycling going in the trash truck. I pay extra for this service and also spend time cleaning bottles and cans, collapsing boxes, removing labels, etc. I have been complaining since at least October, 2021 as I have saved the email responses from this company; I have also called on multiple occasions but do not have dates of those calls. The excuses are quite varied: 10/5/21: driver mistook "contamination" note on his tablet for my address instead of another 1/4/22: driver forgot that the holiday recycling break was to end on this date 1/20/22: received $20 credit memo good towards next year's recycling bill (my email on this date indicated this was the fifth time that I've seen my recycling put in the trash truck) 1/28/22: the recycling center was closed so they put it in the trash 2/2/22: recycling is run by a separate truck, this should not be happening 8/16/22: we have a new truck with two compartments, one for trash and one for recycling (bs - I saw my trash go in, my recycling on top of it, then my neighbors trash on top of that. 8/30/22: same thing happened today as 8/16. There are NUMEROUS reports of the same thing happening to others listed on my local Nextdoor app. For example: a post by Beth P. of Wexford at Lake Loudon neighborhood on August 3, 2022. She states in her post that she has seen for 3 weeks in a row Ward Waste put her recyclables in the trash truck. Many others have stated the same thing. One even states that a Ward employee told them that they combine them anyway and nothing goes to the recycling center. I would like proof that my recycling is actually being recycled, proof of a two compartment truck being used to separate it from regular trash, or I want a refund for the entire year I have paid for. I've never seen such blatant dishonesty!