ComplaintsforWE BUY HOUSES, INC.

• Initial Complaint

  02/06/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On November 30th 2022 I had sold my property on **************************************************** to Green Real Estate for the agreed upon price of ****** after all expenses paid. The keys were exchanged and we had left the house on the 8th of December. We had an insurance claim done on the house completed prior to us selling. The last insurance check would be sent to the house after that date so I had let Green Real-estate know this prior so they could send me the check to deposit. On December 29th 2022 I had reached out to ***** at Green Real-estate to ask if the check had been received yet and if it could be sent to me, she said it had not. I have continued to ask in regards of the check up until January 16th 2023 with ***** giving me the same answer, that they do not have the check. After that day ***** nor Green Real-estate will reply to my emails, texts, or calls. I have a receipt from ***** showing that the check was sent to Green Real-Estate on the 9th of Dec 2022 and was signed by an "*************". I will attach this receipt below. The check was from Progressive for the amount of $3,025.94. I need this check or the money transferred to me so I can pay the contractors who did work on my home. Secondly, and just as concerning, the agreed upon amount of $****** was not transferred to me for the sale of my home. There was a ******* deposit of $3,000 on Nov 30th 2022, I received $25,000 on Dec 7th 2022 via bank transfer, and finally $18,964.61 on Dec 12th 2022 via bank transfer. This left us shorted by $3,035.39. When I had messaged ***** at Green Real-Estate in regards to this she had stated there was a back pay on mortgage payments that had to be covered. Firstly, this backpay had been brought up prior, and was not going to be taken out of my payment, and secondly there was a previous amount due of $1,453.54. There was another payment to be made on Dec 1st 2022, after our closing date, that made the grand total due $2,965.22.

  

  Business response

  02/14/2023

  In regards to the complaint from ***********************

  The property was sold on November 30th 2022, and the keys were left on property Dec 8, 2022.  ********************** did text and call me (*******************) about the insurance check and as stated the check had not been received even until this date. I have responded to every text and call that ********************** made.  In regards to the insurance check, he stated that someone by the name ************** signed for the check.  We do not have nor have we ever had anyone with those initials and last name. On the November 30th, 2022 we told ********************** any outstanding mortgage payments that had not been made would be taken from the final amount. At that time, both parties agreed that would work. He said that everything was current on his end, and after calling the bank, we realized that he was behind in his payments of $3035.00.  

  We did everything in the normal standard processing procedures. We take pride in helping all of our clients in the best way possible.

  Thank you

  *******************

   

  Customer response

  02/15/2023

   
  Complaint: 19336706
  
  I am rejecting this response. 

  
  

  On November 30th 2022 no correspondence was ever made in regards to any outstanding balances being withdrew from the payment. We were assured multiple times that the walk away amount we get was of ******. The amount due of $1,453.54 was known at that time prior to paperwork being signed and was to is not an issue. Furthermore, there was another payment to be made on Dec 1st 2022, after our closing date, that ***** must have mistaken as a missed payment. I want to reiterate that it's due date was after our closing date. Please reference the attached documents of the first complaint. Either there was a miscommunication and that amount needs to be settled with me, or I was given a blatant lie before, during, and after the selling of my property and on a written contract. If the ladder proves to be the case I truly hope the BBB is able to reflect this on your profile to warn any other potential customers your business may encounter. 

   

   

  In regards to the stolen insurance check, the insurance company is tracking the situation and is keeping me informed on the findings. If you had been so misinformed as to actually cash the check or not, it speaks volumes as to how difficult it is to work with your company to actually get anything of value done. Any sense of professionalism would have entailed you helping come to a conclusion in this matter, or assisting in any way, and not me being forced to contact the BBB. 

  Sincerely,
  
  *************************************

  

  Business response

  03/08/2023

  In regards to the Potgeiter case:

  We at ********* Real Estate always take pride in taking care of our customers.  We ensure that we fully explain every detail in regards to any transaction that we complete.  It was our full understanding and mutual understanding that Mr. ******** had paid what he believed to be the December payment.  Our $50,000 agreement was based on the facts that all payments were current.  After further research, we realized that he had not yet paid November or December payment, therefore those proceeds were taken from the remainder of the $25,000 that he was still to receive.

  However, Mr. ******** has stated that was never mentioned to him, therefore in this matter we will be refunding the amount of $3035.39 to him even though that was still owed on the property at the time of purchase.   It was our pleasure to work with he and his family.  We wish them well on their next adventures in *******.

   

  Sincerely,

  *******************

  ********* Real Estate

  Customer response

  03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you for this resolution, and I appreciate that we were able to find a solution. We will look for the transfer, the same routing and account numbers will be fine. 

  Sincerely,
  
  *************************************

  

  Business response

  03/09/2023

  Just a question for the BBB, will this complaint be removed from our records?

   

  Thanks

  *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩