Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER#: ****** Case Number: ******** Filed: 11/18/24 Requested replacement part for Axiom Ar6 Pro. AX1-92. This replacement part had to be added to the system because they didnt even have it exist yet for whatever reason. I have expressed numerous times the sense of urgency on this part. I have called numerous times and Im only constantly given a runaround by ***. I have hounded and begged for an update on this part. *** has a history of ******* supply chain and poor management which is clearly reflected in their ****** reviews. The moderator on the ****** reviews decided today was a good day to delete all of their responses, to all of the complaints filed against them in ****** review. I find it very curious that the day I post my ****** review that all of the moderators responses are completely wiped out. I have told this manufacturer that I have been losing money week after week waiting on this part. Not only were my concerns, not heard They were completely ignored. I found out that instead of shipping me this product urgently they decided to throw it on a container and send it to me that way instead. When I called to place an order which they told me to do since they told me in an email it was ready. I was told its on back order until April after already waiting two full months. As of right now, I have no update. I have no idea when the product will arrive. I have no idea if they even have the product. I called their managers and they say they will get back with me and we after week I hear nothing. Week after week, I lose money and week after week they ignore their responsibilities. The amount of time and energy I have had to spend to hound this company to do. Its job is unreasonable. *** takes this approach to save themselves money, while sticking it to their clients and ignoring their clients urgency. Its been two months and I dont even know how much the part is going to cost me. I will talk to lawyers and see what options I have.

  

  Business Response

  Date: 01/09/2025

  This customer is ordering a component we have never had to sell before, this is why it was not profiled.  We got the part profiled and have placed an order with the vendor. They confirmed it is in inventory and an air freight request has been placed. We estimate shipping time at 2-3 weeks and the part will ship Next Day Air from our facility in ** when it arrives.  Additionally, we are providing the part at no charge to the customer for the inconvenience. Same confirmation number. I have the technician monitoring the air freight request to ensure it happens and is as fast as it can be. 

  Our ****** profile is live and I did respond to the comments on the same day I received the notification about the review. 

   

   

  

  Business Response

  Date: 01/09/2025

  This customer is ordering a component we have never had to sell before, this is why it was not profiled.  We got the part profiled and have placed an order with the vendor. They confirmed it is in inventory and an air freight request has been placed. We estimate shipping time at 2-3 weeks and the part will ship Next Day Air from our facility in ** when it arrives.  Additionally, we are providing the part at no charge to the customer for the inconvenience. Same confirmation number. I have the technician monitoring the air freight request to ensure it happens and is as fast as it can be. 

  Our ****** profile is live and I did respond to the comments on the same day I received the notification about the review. 

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22786651
  
  I am rejecting this response because:
  
  I have still not received a tracking number. I have still not received the approval for air shipment. I have no idea why its taking this long or who Im even waiting on. 
  
  **** Alshujairi

  

  Business Response

  Date: 01/17/2025

  I have communicated a clear date of 2/5 to **** via phone.  Explaining that the vendor did not have the part in inventory and they reached out to their sub supplier and they could provide it by 2/5. 

  There has been no further communication as I am also waiting on tracking from the sub supplier. Until they reach out  to me (or I follow up as we have been doing) and provide that data. 

   

   

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the latest model of a Powermatic dust collector 4 years ago at a cost of $4,000. Part of the maintenance for the machine is changing the filter (that filters dust and is part of the **** feature of the machine.. I am finding out this $500 replacement filter to fit my machine is not available and they are sending out the older filters as a substitution (that will not fit my newer machine). I reached out to Powermatic tech support to confirm. This is misrepresentation plain and simple.

  

  Business Response

  Date: 01/05/2025

  The technician responding with this customer is still researching solutions and has not completely stopped working for them. We do have options and will exhaust them all, including air freight from the manufacturer for the part and filter needed.  At this time it is in research and we will find a solution in ***** hours. 

  

  Business Response

  Date: 01/09/2025

  Good morning,

  It is my understanding that the technician is still working with this customer on the issue - however, if I can be provided with the order number, we are happy to reimburse for the expense of the part that was not needed.

  thank you

  *****

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22764708
  
  I am rejecting this response because:

  This was not a part that was not needed  this was me buying a NEW dust collector in 2021 from Powermatic.. I ordered the filter printed in my instruction manual only to find Powermatic does not make the filter to fit my machine   The tech has my order number for the replacement filter I ordered  THATS what I would like reimbursed. The ONLY option I was given by the tech was to scavenge parts from my filter, tear into the new filter (I paid $600 for) and modify it to fit  thats just not an acceptable answer. An ACCEPTABLE answer is to refund the filter I purchased OR refund the dust collector 

  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 01/09/2025

  I am agreeable to refunding the cost of the filter.  I only need to know the order number where it was purchased to provide the credit. 

  Customer Answer

  Date: 01/11/2025

  I have attached the order number requested.  Having trouble with the page uploading the document m

  thank you 

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

   

  order number 

  11302574291629009

   

  Customer Answer

  Date: 01/16/2025

  They are selling dust collectors

   But not the filters for the units. The contact had no desire to resolve an issue when th their machinery.  
  

  last purchase I will be making with Powermatic. 

  Customer Answer

  Date: 01/24/2025

  Hello 

   

  we are almost 2 weeks from when they agreed to refund the filter, and I have not received any resolution.. no attempt to contact me 

   

  nothing.  
  

  I was waiting to attempt the repair until after the filter has been refunded,.. simply because it will void the warranty on a $600 filter.  
  

  can we contact these people again? Im really trying to keep my patience with them.  
  

  thank you 

   

   

  

  Business Response

  Date: 01/29/2025

  Credit has been issued to the seller, ******. We cannot refund Mr. ********* purchase to him directly because he did not buy it directly from us.  He needs to reach out to Amazon for his credit. 

  The technician is still working to determine the correct part for his machine as well.  We have not stopped trying to get him what he needs.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Jet BDB929 metal lathe less than a year ago. After purchasing through ********** it took several months to arrive at my local store. When I picked it up the crate had been opened and received some damage. There was slight damage but I felt as though it would work just fine. I tried to order the parts that were damaged, but I was informed that they were not available. This is the first problem. I was told to see if I could find what I needed at my local hardware store. Then several months ago I went to use the four jaw ***** and it was broken. I called the parts department and was told that they didnt have one. That they would see if one could be obtained. Later on I received it in the mail. Over a month ago now my lathe stopped working. I called technical support and he decided that it was the two capacitors that were bad. They were on back order. The day that I received them in the mail I immediately installed them. With in five minutes the lathe stopped working again. One of the capacitors burned up again. Now I presume that the motor was bad. I called technical support again. They told me that the motor was on back order. I waited for them to find out how soon they could get one. Several days later I was sent an email. It stated that they might be able to get one mid December. I explained that that is not acceptable. I paid $4,000 and I need a machine that works. The machine shop in my area no longer does small jobs, this is why I purchased the machine. I asked if they could send me a new lathe and I would use the crate that the new one comes in to return the damaged lathe. With them paying return freight/shipping. I have not received a response in several weeks now. If they can not get me a motor quickly then I will need a full refund. I have uploaded pictures of the emails. Thank you ******

  

  Business Response

  Date: 10/10/2024

  I show that our technician sent an email to Mr. ***** on 101/ asking for photos of his motor plate.  She indicated that receipt of the image would allow her to proceed with getting him a motor.  We are still waiting for his response. Reference our case #******. Copy of email below.

  From: **** **********
  Sent: Tuesday, October 1, 2024 12:17 PM
  To: **************************************
  Subject: BDB-929 motor
  
  
  The motor is not in stock and not showing due in until Dec 5th.
  If you would like me to put a motor on order for you, please send me a photo of the data plate on your motor.
  Then take that plate off and destroy it (cut it all up) and take a photo showing it destroyed.
  Once I get those 2 photos, I can get it on order for you.
  
  
  
  
  **** **********
  Tech Service

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22401318
  
  I am rejecting this response because: it is totally appalling that you expect a customer to go one 1/3 of a year or more with a broken product. I will give you 14 business days to get me a new motor, after that I expect a total refund, being you are not willing to send another lathe. It is your responsibility to make repairs to a product under warranty! It is not the customer that should suffer because your company keeps no parts on hand. If things are not settled quickly, I will be forced to seek legal counsel. I will be seeking payment for legal counsel as well as the maximum amount allowed by law.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 10/17/2024

  The customer has only been asked to provide images so we can get him a motor. He has yet to do so. We have not charged him for a motor, so there is no money to credit.  If he would like us to send the motor (I can take one off a new machine) he can send us the images.  That is all we are asking. Not that he wait 1/3 of the year to get a motor, only that he provide us with what we need to process it. 

  Per his images: 

  If you would like me to put a motor on order for you, please send me a photo of the data plate on your motor.
  Then take that plate off and destroy it (cut it all up) and take a photo showing it destroyed.
  Once I get those 2 photos, I can get it on order for you.

  We can have it expedited out the door the day we get the warranty data.  No need for any delays.

   

   

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from this company, and they sent the item to the wrong address and did not inform me. They later charged me a restocking fee because the item was returned to their warehouse. After speaking to them, they sent me a replacement, but only after they charged me a second time. I called them more than 5 times to get my refund minus the restocking fee, and they weren't giving it. Two weeks ago one of the pending charges dropped so I assumed that dverything was complete. Today, they tried to charge my card yet again.

  

  Business Response

  Date: 08/14/2024

  Good morning,

  I have searched for an order for this contact by name, phone number and email and cannot find anything in our systems.

  In order to resolve this, we need more information from them. Order number, confirmation number or possibly an alternative business name where they would have purchased the part.

  Respectfully,

  ***************************

  VP of CXO and Direct Sales 

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a very expensive piece of wood working equipment for my home workshop in May of this year. When I got it home I noticed a very bad vibration while the machine was running. It was actually shaking pretty bad.I dont think its safe and I cant cut wood with the precision that I thought Id get from a saw of this caliber, quality, and price.I immediately called the tech service to try to resolve the issue but after weeks of phone calls, emails, photos, and videos we could not get the problem solved. So I told them that I wanted to return it and they said I could only return it to the store where I got it. The people at the store said I could not return it because they could never resell it.The store was Woodcraft store in ********** **. I can get you the info if you need it.

  

  Business Response

  Date: 10/25/2023

  We have reached out to the customer and arranged for a return of their equipment in lieu of a replacement.  

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BOUGHT 2 POWERMATIC TOOLS, BAND SAW AND BENCH DRILL. $3,470.61. THE PROMOTION WAS SPEND $2,500. RECEIVE $250.00 **** GIFT CARD. PURCHASED 10/25/2022. I HAVE MADE SEVERAL INQUIRIES BY PHONE, EMAIL. CALLING BOTH THE LOCATION WHERE I BOUGHT IT AND JPW TOO. I HAVE SENT ALL THE REQUIRED PROOF OF PURCHASE, AND SERIAL NUMBERS.

  

  Business Response

  Date: 03/13/2023

  Good morning,

  I am researching this issue and will be back with information soon.

  Thank you,

  *****

   

  

  Business Response

  Date: 03/16/2023

  Date Sent: 3/13/2023 11:28:21 AM
  

  Good morning,

  I am researching this issue and will be back with information soon.

  Thank you,

  *****

  

  Business Response

  Date: 03/26/2023

  Wanted to clarify that we did reach out to ****** and his rebate will be sent this week (3/27).

  Thank you,
  

  *****

   

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a JWBS-18 Jet Band Saw on November 19, 2022 and took delivery on December 3, 2022. Right from the beginning the band saw had a vibration on high speed. I contacted JPW Industries on December 5th and they said they would send a replacement upper wheel. I waited a month and no replacement wheel arrived. I called JPW back on January 5, 2023 and they indicated the wheel was never ordered. I have since received two wheels and neither of them has resolved the vibration. My most recent contacts with JPW Industries was on February 2nd and February 8th 2023. Both times they stated they would reach out the their supervisor and get back to me the same day with their next course of action. I have not received a call back from either of my last two contacts. I would really like to get this vibration resolved. The band saw table shakes making it difficult get a straight cut and the table also looses the alignment to the blade.

  Customer Answer

  Date: 02/15/2023

  It is February 15, 2023 and I have not heard back from JPW Industries. I contacted their customer support team this morning and talked to *********  We reviewed the vibration issues and **** indicated we should order a replacement upper wheel to attempt to resolve the issue.  The replacement upper wheels were on back order and are not expected to arrive until May, 2023.  I agreed to wait and **** indicated he would put in the parts order for a replacement upper wheel.

  

  Business Response

  Date: 02/15/2023

  Mr. ******** has a Jet Bandsaw that is experiencing excessive vibration. Our technical support team has sent out three different parts to assist but none have been successful.  We have now keyed a fourth item but unfortunately, the part is not in stock. We have requested that it ship via air freight from the manufacturer to decrease the current expected due date of May 2023.  Once it arrives here, we will expedite shipment to him for installation.  

  Customer Answer

  Date: 02/26/2023

  The issue has not been resolved.  Please reopen the complaint.  I updated the the complaint on 2/15/2023 indicating the issue has not been resolved but that a part was on order.  I recieved the part on 2/24/22023 and it did not resolve the vibration issue.  

  

  Business Response

  Date: 02/27/2023

  I am sorry to hear that the additional Upper Wheel Assembly we sent did not help with the vibration issue.  I will have the technician that has been working with the customer to reach out with the next/final steps in ***** hours.

   

• Initial Complaint

  Date:01/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sirs Being 100% disabled vet from a bombing in *************** it is hard for me to continually try and contact this business to get my equipment fixed due to a problem in the equipment they sold me.I **** an email back the end of October ******************************************************************************************************************************* my problem resolved. After calling the ************** and having the machine hang up three times and the forth time **** answered. She gave me this ************** and after waiting for 55 minutes the machine hung up. Called back again and waited 45 minutes and machine hung up again. Called back the third time and the machine asked if I would like a call back and I pushed the correct number and it asked me to punch in my call back number so I did it 9 times and it asked for it again and I hung up.What does it take for a consumer to contact a business in ********* when I am out of state to get my problem resolved?Thank you and can use any help you can give.*************************

  

  Business Response

  Date: 01/30/2023

  Customer complaint is the emails were not answered. 

  Customers emails as follow. email date

  We received an email from ***************** on October 25, 2022 we responded October 27. 2022 answering his questions

  We received an email from ***************** on November 17, 2022 we responded December 12, 2022 answering his questions

  We received an email from ***************** on January 7, 2023 & January 19, 2023  we responded January 27, 2023 answering his questions. 

  We left messages on his phone on the following dates 11/27/2022 & 1/27/2023 &1/30/2023. 

  Today 1/30/2023 I personally had a conversation with ***************** about his machine today. We discussed the new "E" type inverter vs the older generation "S" type. How the old "S" inverter has been discontinued from Delta Electronics and is no longer available. Discussed the replacement inverter we offer comes programmed and ready to mount and wire into his unit with the included wiring schematic. We discussed possible warranty and until he was able to provide the original proof of purchase that we could not honor any warranty until validation is complete. 

  Mr ************; did in fact provide the proof of purchase for his lathe and he is clearly out of the warranty period of 5 years as his date of purchase was March 12, 2014. ***************** knows and understands this machine or parts can no longer be covered under the *** / Powermatic 5 year warranty. ***************** does understand that he will have to purchase any parts needed to repair this tool at this time. 

   

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently (11/25/2022) purchased a powermatic 209HH (~$6000). It arrived a few weeks later and passed visual inspection, however after having an electrician install the unit it does not function. I registered the product with the warranty department and opened a ticket on their website. Apart from the automated response I have yet to receive a reply to this ticket, almost a week later.I have called and spoken to several members of their technical support staff. After being hung up on several times and placed on indefinite hold while the agents look something up I finally spoke to an agent. He said something was likely wrong with the motor and he would send me an email after we got off the phone to confirm the motor replacement. It has now been 2 days and I have received no emails. I have followed up several times, following the instructions of the agent to remove and photograph the motor. I have still received no reply.These products cost several times that of other brands due to their reputation as the gold standard of reliability and quality, but their customer service and warranty is unacceptable.I have a very expensive, non-functional tool that has cost me time and money to install, and now my shop is offline and cannot be used.

  

  Business Response

  Date: 01/17/2023

  The customers replacement motor is being transported via Southeastern Freight Lines, tracking / pro number 4111703. The customer is happy with the fact the motor is in transit. 

• Initial Complaint

  Date:10/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a mobile base ****** as a gift. Upon opening the box all four side pieces were missing. I contacted JPW on 2 occasions just asking for the missing pieces to be sent 6 and 8 days ago with no response except my request was received. I'd just like to receive the missing parts.

  

  Business Response

  Date: 02/03/2023

  More Information--------------- Forwarded Message ---------------
  From: ************ [**************************************]
  Sent: 1/5/2023 1:43 PM
  To: ******************
  Subject: Contact Us Form: Other Case Number: ******** [ref:_5004U000013ElDW] [ ref:_00D2EnLQo._5004U13ElDW:ref ]
  
  Good afternoon *****,
  
  We previously replied to case ****** related to this issue and left voice mail on 12/1 and received no response. We would certainly like to assist in correcting the issue, but we do need to validate the purchase and collect some information to do so. 
  
  You mentioned you lost the receipt, do you know who you purchased this through and when? The dealer will typically keep this sort of information on file and you can  contact them for a replacement copy. I'll also need the following information completed in addition: 
  
  Contact Name: ***** *****
  Contact Phone #: ************
  Address:
  City:
  State:
  Zip:
  Equipment Dealer:
  Date of Purchase:
  Equipment Serial ************* *********************************** Stock *************
  Part Number Required: TBD
  Reason parts are required: Side rails missing from new package. 
  
  
  Regards,
   James 
  JPW Industries Technical Service
  427 ***********************
  *********, ** 37086
  www.jpwindustries.com
  **************
  
  ref:_00D2EnLQo._5004U13ElDW:ref...

  

  Business Response

  Date: 02/03/2023

  We previously replied to case ****** related to this issue and left voice mail on 12/1 and received no response. We would certainly like to assist in correcting the issue, but we do need to validate the purchase and collect some information to do so. 

  Customer will need to provide proof of purchase and details of the equipment.

  

  Business Response

  Date: 02/03/2023

  Good afternoon

  After reeving the original complaint from BBB pertaining this customer missing parts from the new mobile base. JPW Industries called the customer on 12/1/2022 and left a voicemail at approximately 1:54 central time with a direct call back number to get assistance. Again JPW Industries then attempted to contact the customer via email on 1/5/2023 at 1:40 central time to gather more information to resolve the issue. At this time we welcome the customers assistance in resolving this issue.