Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Factory Expo Home Centers has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFactory Expo Home Centers

    Manufactured Homes Sales

    At-a-glance

    Customer Reviews

    1.83/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    739 HWY 52 Bypass West, Lafayette, TN 37083
    BBB File Opened:
    1/21/2016
    Contact Information

    Principal

    • Ms. Liz Sarsam

    Customer Contact

    • Ms. Liz Sarsam
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/19/2022

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I purchase a mobile home from them. At the time of the sale, I was told of all items that were included in the sale price. I was told by the sales person, ****, that HVAC was included in the purchase price. We also added additional money to the purchase price for installation of the home and utility hookups to the construction company. Upon installation, I contacted Factory Expo to ask when the AC unit was going to be installed and was told that normally the construction company was to to this install, but they were unable to, so ****** scheduled *** out of Cookeville to do the installation. At no time was any money mentioned. After the installation, I was told that they only put aside $**** for the unit and that I would be responsible for the balance. A few weeks later, I was contacted by ****** and was told that they decided that they did not have any money left to pay for the AC unit (heat until was already installed when home was built), and that I would be responsible for the payment to *** for $*******. Now *** is threatening to come get the unit. I want Factory Expo to pay this bill since it was part of my purchase agreement. Not my problem that they ran out of money.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Wil C

    1 star

    08/07/2023

    Beware! Sales dude Joe c. Is an idiot! Scammer and the construction manufacturing crew don't know anything about building homes they can't even do electrical, plumbing or a/c installation correctly! Stay away from this crappy company! Unless you want them to scam your $. You been warned! Factory expo Scammers! All. Should be fired!!!!! !!!!!

    Factory Expo Home Centers Response

    08/10/2023

    Thank you for reaching out as we are not showing that we have heard from you since 2021 when Champion Homes, who is the builder and handles warranty on the home, completed service on your home. We will be reaching out to you within the next couple of days.

    Customer Response

    08/10/2023

    There's Nothing to talk about. Review stays! Thanks for your acknowledgement. Buyer BEWARE

    Local BBB

    BBB of Middle Tennessee

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.