![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEmployee Resources Credit Union
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Don't have title to truck they refuse to give me after they took funds from my account at their bank to pay for.Business response
04/22/2024
The truck in question was purchased and financed by ************** ************** ***** is the father of ***********************. The loan and the title are both in *****'s name only. ***** is now deceased. Mr. *********************** has supplied a copy of the Last Will and Testament for ******************. In this will, *********************** is name as executor of *****'s estate. However, the will has never been probated. ***************************, VP of *******, has discussed this situation with Mr. ************** Our attorney has advised us that the will must be probated or that Mr. *********************** needs to file a small estate affidavit with the Clerk and ************** in the county where ********************** resided. We even supplied Mr. *********************** with the cost involved in filing the small estate affidavit. We have been waiting for Mr. ******* to bring in the small estate affidavit or the probated Last Will and Testament so that we can release the title. The truck has been paid in full and we are waiting for the proper paperwork from Mr. *********************** so that we can release the title for his father's truck.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.