ComplaintsforRyan Hillhouse Surveying
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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
**** Hillhouse came to our property in December of 2022 and did a survey for us as we were selling our house. He came, did the survey, gave us a receipt for the $900 we paid and never heard from him again. We have called sent emails and gone down to the courthouse as he was on the list of recommended contractors. No response and no completed survey for homebuyers.Initial Complaint
06/20/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We have a signed contract with Hillhouse Surveying on 4/10/23. We were told if we put our retainer in and sign his contract right away before another job comes up, then the survey can be done in the next 2-3 weeks. We heard from him once a couple weeks later only after asking about the progress that was on 4/26. He said he would be starting on our survey the next week. A week later he sent a message stating he was having some family medical issues on 5/2. We left him alone to deal with this out of respect, but about 2 weeks later we checked in on 5/17 but no response. We really needed this survey done. We have not heard from **** Hillhouse since. That was 4-5 weeks ago. We have tried calling and texting. numerous times. We are in the process of sending a certified letter and readying legal action if necessary. We just want our retainer back of $1600 and that's it.Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Mr ********************** did a survey of property to be sold on September 4-5, 2022. He was initially paid $1500 and then another $400 to do an adjustment. The survey information was sent to realtor on September 19, 2022, but survey was not signed. ************* requested a signed survey. Numerous text, voicemails and emails have been sent by myself (seller) and by my realtor but as of November 6,2022 he has not contacted either of us. Closing date is tomorrow and still no contact. Just need a signed survey to complete saleInitial Complaint
11/08/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Survey completed on property at ** ******* road, Lawrenceburg, ** on Oct. 16, 2021. I rec'd a hand written receipt from ************ for $******. I was told an email receipt would be sent shortly, I have not rec''d any responses from **** ********* via email or to phone calls. I can't process the deed without the survey. ****** ******* ******* & ****** are waiting for survey info. My email address is *******@live.com. License#****. Can you help me.Business response
08/11/2022
Consumer Response /* (2010, 14, 2021/11/16) */ Mr ********* has completed his job to my satisfaction. Thank for you Help!
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.