Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
purchased washing mach. on 11/21/22, took over a week to get delivery. 1st use of mach. had water leak, took a week to get service. leak was supposed to be corected, it was not. took a week to get 2nd service call, part was needed, had to be ordered. this was on 1/5/23. it is now 1/24/23 and DT cannot tell us when new part will bve avail, nor when it will be installed. in addition the asst. Mgr in the Lebanon store has said he will call us on several occasions but we never get a call. At this point we want DT to come get the machine and give us our money back, they refuse to do so!!! We continue to use machine and clean up water each time.Business response
05/02/2023
Sorry for the delayed response to this complaint. It looks like we did a refund for this customer on March 15th. I have attached a refund invoice for your records. Please let me know if you need anything else.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.