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ComplaintsforBeautiful You Hair and Nail Studio
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/26/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I went to this salon to have my hair bleached and dyed silver. I went and she bleached my hair over the healthy amount and my hair is falling out and breaking to the point i had to cut 5 or 6 inches of hair because of the damage done. When i entered the store her family was there eating with a baby running around the store, she was not focused on making sure my hair was done properly. She was on her phone taking with other clients. The next day i went back to get my hair fixed and she was doing an interview with a woman as she was trying to fix my hair. She also stopped washing my hair to do a womans nails and allowed her unlicensed 15 year old niece wash and dry my hair and she was doing odds and ends jobs around the salon. She also had a boutique next door and continued to run back and forth selling stuff at the salon and talking to customers leaving me alone with bleach on my hair. The store itsself was dirty there was dust and products everywhere and she had her family and herself putting up christmas decorations instead of focusing on my hair. Also when i arrived at home after a total of 12 hours working on my hair my hair was bleached unevenly and different colors in different spots. The red she put on my hair at the end of it only stayed for a week as well now my hair is falling out and looks like nothing was done to it.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.