Business ProfileforCustom Home Solutions

We contracted for a pool and have held up our part of the contract. Pool was put in ground on April and still is dirty , have not had pool school or instructions on how to operate pool. Dirt is still piled up and yard a mess with ruts! They took away our pavers and coping that we payed for and refused to put sand down unless we paid last payment. We have been lied to and put off all summer and had to go to business because they stopped returning calls! We thought they were out of business! These people want your money up front and then put you off because of one excuse or another! Very disappointing and unprofessional! This was not a small job and we expect them to honor their end of the contract!

There’s nothing more to say. Anyone who has access to the weather knows it has done nothing but rain. This client wanted our team to work in the rain, but we don’t require them to do that. All calls were returned. Yes, you did show up at our office, and when you did, you asked the same question we had already answered the day before. I even asked if we hadn't discussed it the previous day, and you confirmed that we had. You wanted my crew to work in a muddy and sloppy yard with machines, which isn't feasible. As for the pavers, we have repeatedly explained and shown you, through measurements, that the amount you paid for was laid. We always order extra pavers to account for potential issues like discoloration, breakage, and necessary cuts. We don’t understand why you expect us to leave pavers that you didn’t pay for. You agreed that the square footage laid matched what was quoted in your contract, so why would we leave extra? You did NOT pay for anything beyond what was contracted. I have pictures of your pool, which is usable. Other than a few small rocks and a bit of sand on the stairs, the pool was fine. We came to clean on Friday, but the pump wouldn't prime, and you immediately called and emailed, requesting a meeting because the cleaning equipment wouldn't prime. Equipment can fail at any time, and it wasn’t intentional. I told you the equipment was being taken for repairs and would be back by Monday, which is exactly what happened. In the meantime, you filed a complaint with the BBB. If I could control the weather, I would, but I can't. I won't work in the rain and mud, and I won't require my employees to do so either.