ComplaintsforStory & Lee Furniture & Appliance, Inc.
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Complaint Details
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Initial Complaint
09/03/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered sectional and one piece is crooked and doesn't function properly. They saw and took pics at installation and sent a repairman to look at it. Harold said it needed to be replaced but I can not get anyone to order me a new piece or even tell me what to do to get it done. My sales person Stephanie won't return calls, Tammy in parts and service doesn't know what to do, and Roy, owner, won't return calls. I even bought an extended warranty, but can't get any help. I have called twice weekly for over a month but get no help.Business response
09/23/2021
Business Response /* (1000, 5, 2021/09/13) */ Contact Name and Title: Roy S****/ Owner Contact Phone: XXX-XXX-XXXX Contact Email: ******@bellsouth.net I think this has been taken care of we have talked the company into sending a new item. I have called to let the customer know. It will take a while to come in but ***** realizes that and I will be keeping my eye on it until we received and get it delivered. Consumer Response /* (2000, 7, 2021/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) When I finally got to speak to the business owner, he was able to contact the manufacturer and work out something. I appreciate the help from the BBB in getting this resolved, thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.