ComplaintsforManualGearboxllc

• Initial Complaint

  12/31/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  We paid $******* on October 5th for the purchase of a rebuilt transmission. The seller's **** listing (http://https://********.com/itm/XXXXXXXXXXXX) stated "$**** core fee is included in price", and indicated that good used cores returned to him would qualify for full $**** core refund. It is our assertion that this seller intentionally misrepresented what he is/was willing to refund for good returned cores. We followed all of his return instructions and returned a GOOD transmission core, yet he only sent a partial core refund of $*** for it. The check was not accompanied by any sort of explanation for why we did not qualify for the full $**** amount advertised. We are requesting the balance of ($***) be paid to us. I have attached images of the verbage regarding his core refund offer on his **** product listing. We messaged him (via **** messaging as required by ****) on November 20th after receiving only $*** of the $**** core refund to inform him that we did not deem his pro-rated refund amount to be acceptable in the absence of substantiation. He did not reply to the message. We also posted factual feedback about his lowball core refund on his **** profile. His only response was to send an automated request through **** for us to "modify our feedback" (remove the negative), still without providing any reason for why our appropriately returned, good used transmission core did not warrant the full $**** core refund he had advertised. We then attempted to get a resolution through ****** payment protection. But to our dismay, terms of refund for used core returns, although part of the stated transaction, are not explicitly covered by their buyer protection. We believe that Manual Gearbox LLC is knowingly exploiting this loophole to misrepresent the terms of his rebuilt product transactions, duping people into thinking their overall cost for a rebuilt transmission will be significantly less that it truly will be when all is said and done.

  Business response

  03/14/2022

  Business Response /* (1000, 5, 2022/01/13) */ We are very sorry you feel as though the **** fee refund was misrepresented. In our response to your previous attempt to get a refund through your financial institution, we stated that 'After the purchase, ManualGearbox provides a return label to ship their old transmission back to us. Once we receive it and inspect we refund the client a range of $***-$****. This is a part of the **** refund process that we are happy to cover return shipping and serve the customer a refund for their old transmission. The return label was sent on November 3rd 2021. We recieved the **** transmission on November 12th 2021 and started on inspection. Upon inspection we did confirm that the returned transmission was indeed from the correct model. Upon further inspection we found a few damaged components. The 2nd gear countershaft was damaged from worn out synchronizers. After a complete cleaning we also found 1 hole with a damaged thread on the exterior of the transmission case. The refund credit process works as follows. We start with a full $**** which is what it would cost to replace the gearbox and then deduct the amount of repairs it needs. In this case the **** returned needed $*** in repairs resulting in a refund of $***.' We're sorry that you're unhappy with the amount that you received back, but your **** was partially damaged, and the appropriate amount was returned as the listing clearly described. If there had been no issues, we would have been happy to send you the full **** fee. Unfortunately that was not the case. We do acknowledge that we should have communicated the damage that your **** had from the beginning, and will make an effort to be more communicative with future customers. Thank you for bringing this deficit to our attention, and we hope that you have a better understanding of how the **** fee works now. We wish you all the best with your ***** *******. Consumer Response /* (3000, 7, 2022/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find it suspect that only now, after 3 months of asking for substantiation, and after having to file various complaints to get any attention, you have come up with a conveniently unverifiable explanation. Since you admit that you have been remiss in not providing adequate detail for only giving a low-end portion of **** refund, why not at least make a reasonable offer of compensation for your oversight? Or perhaps some photographic evidence of the supposed damage you are claiming after-the-fact (including proof that the photos are of OUR returned unit). I would even be comforted by some verifiable proof that a reasonable number of your past customers have ever received "full amount" **** refunds for their "good" returned transmission ****s. In the absence of some action or proof, your words are empty. If I withdraw this complaint based on your flimsy after-the-fact, and painfully-extracted explanation, you will have no accountability for how badly you conducted this transaction. There is nothing stopping you from giving the same song and dance and shorted refund to future customers. So I do NOT accept your explanation in the absence of you showing some accountability and/or proof of your counterclaim. I hope that my complaint will serve as a warning to others that they should think twice about trusting both your assessment of what constitutes a "good returned transmission ****" or your supposed good faith in calculating where their amount of refund will fall on your "range of **** refund".

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