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ComplaintsforLoretto Telephone Company, Inc.
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Complaint Details
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Initial Complaint
09/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We pay ****** monthly for *** internet and have been unable to receive reliable internet within the last several months. Loretto Telecom refuses to adjust our bill and demands that it be paid or our services will be shut off but will not do anything to resolve the issues regarding no internet and limited home phone use, They will not send out * technician and will not give an *** as to when they can help with the issue but have an exact date and time as to when they will shut off our services for non payment.Business response
11/18/2021
Business Response /* (1000, 10, 2021/11/11) */ Thank you for sending us the inquiry. We are also disappointed that the customer is not having the desired experience with our services. We have often explained to him that the wiring in the residence is not capable of providing the experience he is expecting. He has acknowledged this as well and stated that "they will take care of running new wires inside and new jacks." The statement regarding disconnection is concerning because the customer has not been disconnected even though they are regularly in violation of our payment policy that is provided publicly. We will continue to work with the customer to resolve the issues we can within our network, but the customer claims to understand what he is responsible for to truly experience the capability of our services.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.