Business ProfileforViper Customs

June of 2022, I contacted Viper Customs in hopes to have my parents 2014 Sylvan pontoon boat repaired and restored. After speaking with ********, one of the businesses employees, she informed me that based on the items requested to be fixed and or replaced, I was looking at about a 3 to 4 week turnaround. I was given a ball park price and on June 23rd 2022, Viper Customs picked up the boat and transported it to their Louisville location for repairs and restoration. Over the next several weeks and then months, I had to constantly call and request updates. On two different occasions, I stopped at the shop to find little to no work done or completed. In October of 2022, I was told that the project was delayed because the installer had improperly installed the sheet metal siding. Again, after several more calls and with little to no communication, I was advised that the boat was ready to be delivered in early January. After the boat was delivered, I noticed that one of the seats had been improperly installed and that the ring around the batter cables protecting the decking was cracked and broken. I pointed these items out to ***, the owner and he agreed to fix the issues. I have called and texted *** numerous times since January's delivery date and have been given numerous excuses for not repairing the items. I also have concerns that if its this difficult to get minor repairs taken care of, that it will be extremely difficult to address any issues that might arise from poor quality of work or craftsmanship. My debt of $17,026 was paid to *** personally upon delivery of the boat. During the process that took not three to four weeks but, 7 months of delays, I documented the emails and texts from both *** and ********. In good faith, I interred into an agreement with Viper Customs to have professional repairs and restoration done to this boat. Viper Customs has failed to complete the job and or honor their word to correct any issues as a result of poor work.