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Find a Location

Country Thunder has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Country Thunder

      730 Gallatin Pike N Madison, TN 37115-2813

    • Country Thunder

      234 Space Park S Nashville, TN 37211-3115

    • Country Thunder

      PO Box 219 Twin Lakes, WI 53181-0219

    • Country Thunder

      130 N Main Street Florence, AZ 85132

    • Country Thunder

      130 N Main Street Florence, AZ 85132

    Business ProfileforCountry Thunder

    Concert Promoters
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Country Thunder has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Country Thunder

        730 Gallatin Pike N Madison, TN 37115-2813

      • Country Thunder

        234 Space Park S Nashville, TN 37211-3115

      • Country Thunder

        PO Box 219 Twin Lakes, WI 53181-0219

      • Country Thunder

        130 N Main Street Florence, AZ 85132

      • Country Thunder

        130 N Main Street Florence, AZ 85132

      Location of This Business
      730 Gallatin Pike N, Madison, TN 37115-2813
      BBB File Opened:
      3/24/2011
      Years in Business:
      13
      Business Started:
      1/1/2011
      Alternate Business Name
      • Texas Thunder Country Thunder
      Contact Information

      Principal

      • Ms. Kaitlyn Hembrook

      Customer Contact

      • Ms. Kaitlyn Hembrook

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kathy G

      1 star

      12/12/2023

      If you are disabled, suggest NOT attending. CT provides a VERY small space (considering the # of overall attendees) and it is not well monitored/staffed. It's unfortunate that some may be taking advantage of the accommodations for disabled by setting up chairs early in the day, leaving them empty throughout the day, only to show up for the headline acts in the evening. It was so sad to see several disabled parked on the grass next to the platform because there was no place to maneuver their scooters/wheelchairs. All other festivals I've attended either provide chairs or have a "take your chair with you if you're leaving" policy to avoid this type of situation. I have attempted MANY times to discuss this with CT "customer care", and they do not respond/care. Also, the "ADA Restroom" is used by the reserved seating folks as well, so expect VERY long lines as the evening progresses.

      Country Thunder Response

      12/14/2023

      Hi *****, 

      We have done our best to communicate with you, but we are unsure what kind of resolution you are seeking. You have been in communication with every member of our Customer Care team. We understand you were unhappy with your experience at Country Thunder Arizona, and we have used your feedback to make changes for our 2024 season. 

      It is our understanding that your need for accessibiilty was temporary, due to a recent prodcedure. You have also expressed that you will not be joining us at any future events. Please let us know how we can help resolve this matter. 

      Local BBB

      BBB of Middle Tennessee

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