ComplaintsforAmerica's Motor Sports
Motorcycle Dealers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
5/13/2023 PURCHASED CAN AM ***** 2022 ADVERTISED AS NEW. THE **** WHEN DELEVERED HAD 180 MILES ON IT THEY PUT 2 MILES ON PAPERWORK. I CALLED TO ASK WHY THE FALSE ADVERTISEMENT. THEY SAID SINCE NOT TITLED ITS CAN BE DESCRIBED AS NEW. THE **** SHUT DOWN ON ME WHILE DRIVING DOWN THE ***** I CALLED TO EXPLAIN THIS AND THIS WAS UNACCEPTABLE I PAID A NEW **** PRICE AND NOT ONE THAT NEED WORK. THE GENERAL MANAGER ***** TOLD ME THE **** NEEDED TO BE CHECKED OUT HE WOULD ARRANGE PICKUP. THE DRIVER LOADING THE **** HIT THE **** TWICE VISIBLE DAMANGE WAS BROKEN GRILL AND DENT RAIDIATOR. HE SAID HE CALLED HIS BOSS AND I TOLD HIM I WAS GOING TO CALL THE STORE MYSELF. I SPOKE WITH A MANAGER **** WHOM TOLD ME THAT THE **** WILL BE REPAIRED AND BE OK AND DELEVERED BACK TO ME . I EXPAINED THAT I WOULD NOT ACCEPT A **** THAT IS SHUTTING DOWN HE SAID THAT THEY DID SEE THE SHUT DOWN CODE ON THE **** BUT STILL THEY WAS GOING TO FIX THE RADIATOR . I EXPLAIN HOW A REPAIRED **** IS NOT WHAT I WAS WANTING AND I WAS AFRAID TO RIDE ONE THAT JUST SHUT OFF WHILE DRIVING . HE SAID IT WOULD NOT LOSE VALUE NO ONE HAD TO KNOW ABOUT THE ACCIDENT. I EXPLAINED I WOULD NOT HAVE ANYTHING TO DO WITH SOMETHING THAT WAS DISHONEST AND MAYBE ILLEGAL. I REPORTED THIS TO THE FEDERAL TRADE COMMISSION. HAD TO PERSONALLY DRIVE 120 TALK TO THEM WOULD NOT *************. THEY SAID WE NEEDED TO PART WAY AND I WOULD BE REFUNDED MY DOWNPAYMENT PLUS PART ADDED. I WAITED FOR COUPLE WEEKS CALLED BACK TOLD ME WAITING ON BANK . WEEK LATER CALLED BANK THEY SAID BEEN PAID. SO BEFORE ANOTHER LIE I STATED I CALLED BANK. WAITED MORE CALLED HARDER TO GET SOMEONE TO SPEAK WITH ME FINALLY ******** THE MANAGER GOT ON PHONE THREATEN ME IF I DONT STOP BUGGING HER REFUND WOULD BE LONGER. SO NOW NO ONE WILL ************* BANK PAID, THEY HAVE MERCHANDISE BUT I HAVE NOTHING. APPROX **** DOLLARS SEEMS TO BE HELD UP FOR NO REASON.Business response
06/15/2023
Not sure why the complaint today. We refunded ************** her money already and our records show she received the check via a ***** confirmation. There was a delay with the check because we needed to wait long enough for her check to clear. As for the demo status she was told that that was the case but not documented on the bill of sale. Our DMS automatically populates 2 miles in every new unit and that was the case here. We didn't change it, just an oversight. Nothing malicious. Sorry that the experience wasn't what ************** deserved. We always strive to get it right but sometimes we do come up short.Initial Complaint
07/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 5 I purchased a vehicle from America's Motor Sports in Madison,TN. I paid with a cashier check that was for more than purchase price. I was told I would be mailed a check for the over payment as soon as cashier check cleared the bank,,,that was 3 weeks ago. I told the finance man,*** ******* to be sure and send check and title to my po box,,,I have moved from my house so I am hopeful that the check and title did not get sent there. I have called and talked to ****** about this on July 26 and he said he would find out and call me back. I have tried to call several more times and no one will answer. I feel maybe I am being scammed. Thank you,,****** *****Business response
07/28/2022
Business Response /* (1000, 5, 2022/07/28) */ I apologize for the delay but the check was mailed out this past Monday. If she doesn't receive it by next Monday please reach out to **********.Initial Complaint
07/16/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Purchased UTV from dealership. Two months after purchase I stil have not received the paperwork necessary to register it and obtain a registration plate. Have attempted to contact dealersip personal multiple times for assistance. Finance manager does not respond to emails, salesman responded to one email but did not provide requested information, then did not respond to follow-up email.Business response
07/25/2022
Business Response /* (1000, 5, 2022/07/18) */ Checking into the status ************* paperwork I found out it was sent to the state back first of June which is normal time frame for AMS to process internally based on our work flow. Once at the state it becomes out of our control but it appears it came back to AMS last week and has been mailed out to *********** and he should have it any day. As for him not getting a response from AMS when he called I apologize. Someone should have followed up from any messages left. If he doesn't see the paperwork this week please have him reach out to me. Thanks.Initial Complaint
05/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Madison Shop. Was told when we bought a ******* speaker about the amazing warranty on it. That if there was any problem at all they would send it out and replace it. Then tells us later that they will take no returns. First one had crackling anytime the base hit. Then the next ones had no mounting hardware. They refuse to get it for us and will do no returns. Absolute joke of a shop. Will never be back. Pure junk and absolute rude people. Truly a sad excuse for a shop. We want our money back!Business response
06/01/2022
Business Response /* (1000, 5, 2022/05/24) */ Mr. **********, the ******* Audio Bar does have a fantastic warranty, as you have found out because America's Motor Sports did replace your original sound bar. America's Motor Sports does not do returns on electrical parts as stated on all our receipts and invoices. ******* Audio is a separate company from America's Motor Sports. America's Motor Sports originally offered up three solutions for Mr. **********. We offered to exchange the audio bar. Secondly we offered to mail him the proper hardware so that he would not have to drive to our location. We also offered to give Mr. ********** in-store credit. Mr. ********** decided to be disrespectful to our staff and in-turn threatened a lawsuit. America's Motor Sports has parted ways with Mr. **********. He was offered multiple solutions and decided to turn them all down.Initial Complaint
04/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
January I would by a 2021 ******* razor 500hrs for **k out the door warranty not wanted but forced. Was told I would receive said title in 4-6 weeks. Patiently waited to no avail so I went to Nashville place where they handle that they then proceeded to tell me the title was never requested and currently belongs to another gentlemen. I then go to the location I bought the unit from and they told me it wasn't possible I went back to Nashville where they couldn't give me a name but matched my vin. After confronting store I was then told it was bought in GA without a title and shouldn't have been sold. I offered for them to buy it back/give me my money back I would take the loss on warranty. They said well will get duplicate etc it has been a month over and still the same stuff then they would trade it in now they have went back on that. So now it's back to waiting on the title I want my money back and for them to take it back period as it was sold under false pretenses I would never paid **k for non titled utv period, they keep giving me excuses and the run aroundBusiness response
04/29/2022
Business Response /* (1000, 5, 2022/04/22) */ Mr. ******** was informed that the unit at the time of purchase had no title to it. Not all states require titles for off-road vehicles, including the state of Georgia where the unit was purchased by America's Motor Sports from a Georgia Dealership. Mr. ******** was offered not one, but several solutions to this issue on more than one occasion. America's Motor Sports has officially come to a resolution with Mr. ******** to his satisfaction. America's Motor Sports will be purchasing the unit back from him on Tuesday, 04/26/2022 as long as the unit is returned to the premises in good condition. This is the solutions both parties have agreed to.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.