Customer ReviewsforTown & Country Ford, Inc.

Zero stars. After getting my vehicle serviced I had engine over heating issues. I believe it was due to them overfilling the oil by a lot. After getting stranded on the side of the road and having my vehicle towed back to town and country they told me I had a sensor going bad. I was told the engine was not cracked and was all good. That the overfilling of the oil didn’t cause. Any issues it was the bad sensor. After they replaced the sensor I had the same over heating issue a day later. Getting stranded I. The side of the road again and getting no one to return my call at town and country I had it towed to another ford dealership. They found that the sensor was not bad and was not the issue that it was a cracked engine and had to have a new engine. I feel I should be refunded for the sensor. $901. Also they should reimburse me for the second towin bill. I have left messages also have emailed the GM Jeff also the service manager Mike and NOONE will return my calls. I would not recommend anyone to their service department. Price gouging and worst customer service ever.

Zero Stars. I took my vehicle to Town & Country Ford to have repair work done this month. After close to two weeks & $1,200 later, I pick up my vehicle which still had the same issues. Went back to address about the vehicle being not repaired. The customer service rep said it would be another two weeks before they could get to it so I asked for a refund. She went to get someone else & asked him about refund since my vehicle wasn't fixed, in which he said no, stating they would need to look at it again & I would also need to pay the $200 diagnostic fee again. I said we tried that already & left. I believe anyone with an IQ above a paper clip, would question paying for a service already, then be asked again to pay again may agree. Why would I pay again when the service wasn't done in the first place & by the way, besides the vehicle not being repaired properly the first time, now has an additional issue, which it didn't have when I brought it in the first time. I should have checked their rating first, so I'm only left to assume that if the dealership rating is low to begin with & if they stood by their business & employee work, they wouldn't be working for a one star rated business. I share this to other potential customers to consider taking your vehicle to a Highly Regarded Ford Dealership & safe yourself time, grief & money. In my experience it's not about customer service, it's about the all mighty Dollar.

Genuinely zero regard for their customers or any urgency to get people back on the road. I asked the manager if he would be okay giving up his car for 25 days to which he had no response. Ended up collecting my car as they hadn’t even run a diagnostic test after 25 days. Same excuse every time I called about only having 1 tech. No attempt to ever call me. I always had to take time out of my day to call them and wait on hold. I don’t know why they have Ford in their title. When I told the GM the issue seemed like a manufacture issue and is under warranty he told me to take it up with Ford. No apology or attempt to make amends. Avoid this place.

Ordered a ford Maverick in July 2021, put deposit down and had to sign order. Finally took delivery at the end of April 2022. Asked about price protection and was told it is not a thing. Dealership charged over $2000 more for my vehicle then the agreed upon price. Was told if I did not want to pay it they could sell it to someone else for much more. Reached out to gm after purchasing and was told my vin is not eligible for price protection. Called ford and was told they are unable to hold the dealership accountable for this.

I contacted the dealership about my recalls and I also had a transmission problem that my warranty covered. I spoke to Corey J****** and he told me to have my car towed in so it could be looked at. I did and they told me it was my transmission that was bad and needed a new one. He told me it may take a lil longer due to covid which was fine. My warranty company only covered 12 days and he said we would work out the rest of the days. Mind you every morning im calling about my car to see if my transmission was there or if they had started to work on it. He told me my hood was hard to get up and that they didnt have the tools to get it open because it was stuck. After almost a month of my car being there he told me no one opened it because nobody was getting paid to do the work to open my hood! After i told them they need to do what they had to do because it was mandatory that they fix it i guess thats when they got the tools needed to start. Mind u nobody has called to give me updates or the status on my car and everytime I called it was we're still waiting. So as time went on he finally called and said that my vehicle should be ready that day i told him i wouldnt be able to come that day because it was almost time for my kids to get out of school. He told me ok thats fine and that he wouldnt be in that Friday because he was getting married on Saturday. He told me he would call me Monday so we can get everything together well thatvday came around he still didnt call I called them it wasnt for another week or so that he sent me a text talking about them trying to reach me for a payment on the rental and i have records iny phone to ahow where i had been calling them and they wasnt calling me at! When i finally picked up my car my steering wheel was crooked amd could have cause me or my kids to be in grave danger. I told them about it before me leaving the shop and he said it was my tire rod had it looked at and that wasnt it. They didnt put my steering wheel back correctly from the recall im guessing cause it sure as heck wasnt like that before i brought it there at all! So today they had it towed back to the shop to try and figure it out. My kids have missed school because of this as well as doctors appts. I jus feel like i was given the run arounds and because it was little ole me they could tell me anything. Not to mention they broke my lever to open my hood and now i gotta open it with a tool if that was to strip it would be on me when before it was working jus fine. After this they will never have to worry about me again. The communication skills were horrible!!!!!!!!!