![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforIndoor Sale
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On November 4th 2021 we went to this bussiness and viewed some couches. We originally found the business online via ********. We viewed couches in a warehouse which were all new with tags. We talked over price. I paid the bussiness via ***** because that's what he said he uses when he does card transactions. We paid $1250 for 2 couches. That same night after he delivered the couches I sat in the smaller of the 2 and noticed the arm rest was broken and sunken in. I messaged the owner and let him know and he said he could bring a replacement. I felt nervous about this because I was thinking I've never had a couch that is just broken and wondered if the couches were somehow faulty. However, I wanted to give the situation the benefit of the doubt and he brought the replacement the next day. 2 weeks later when I sat on the couch there was a large Crack sound and springs from the couch burst out of the bottom of the couch. I messaged again explaining the issue and he said he could bring another replacement. I explained I don't want another replacement I want a refund because I cannot continue to deal with the faulty couches. He is refusing to refund. I have asked and tried several times to resolve this situation to no avail. I don't think its right.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.