Business ProfileforOutlet Spas

On May 17 I purchased a spa from outletspas.com. I had trouble with the processing of the order. I had to call the company to fully process the order as I financed using a third party company. The company was pleasant and responsive when I was purchasing, and thats where the niceities ended. I contacted them several times to get an update on the tracking information as it had been 6 weeks. They did not respond. Eventually a third party logistics company called me and left a message to contact them to setup delivery. I contacted the logistics company "****" whose call back number did not work. I ended up having to call their main number to schedule delivery. The company scheduled delivery 7/5 from XX:XX-XX:XX, **** never delivered the package and would not answer the phone when I called on 7/5. I called Outletspas on 7/5 who told me they couldn't help and to stop contacting them. I asked for a call back from a manager and they refused telling me I needed to figure out how to get the item delivered by the freight company. I continued to contact ****, and called corporate who confirmed the spa was picked up but was the truck was not where it was supposed to be, this was confirmed by GPS tracking. They confirmed their truck was never anywhere near the city I lived in, nor had they attempted delivery. On 7/6 I contacted **** again, they didn't know where the spa was and refused to deliver the spa and hung up on me. Prior to being hung up on I requested a call back from the operations manager from ****, they refused. 7/6 no contact from Outletspas. 7/6 filed a dispute for the charge with the financing company uplaoding documentation prooving the spa was not delivered and that the item showed as being lost in Nashville area.