ComplaintsforPro Plumbing Plus
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Complaint Details
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Initial Complaint
02/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On February 2nd my septic tank stopped up. Pro Plummer plus**** came out and dug maybe a ft deep with a shovel. He used about * ft of pipe and installed a clean up valve. Left a mess where he dug. He was there about an hour. Experts in this field told me it was about maybe ****** to ****** job. They charged me *******, *******Business response
03/03/2022
Business Response /* (1000, 8, 2022/02/25) */ Contact Name and Title: ******* F****** Contact Phone: XXXXXXXXXX Contact Email: ***************@gmail.com Customer called with drain problems, and we send out one of our technicians which was ben a very skilled technician. After addressing the situation ben had found several problems with the drain system from house to septic tank the first estimate was for installing cleanout to access main line to be able to run cable and camera for ****** customer did approve with signature After unstopping the drain and running the camera ben had found a ***** in the line between house and septic tank and that the septic tank was missing the ****** and down pipe ben advised customer of the problems and said he should be fine for a while but **** have issues due to ***** and ****** inside septic tank Customer insisted for everything to be fixed at that moment without time to reschedule so ben gave customer estimate of **** with warranty for hand digging main line from clean out to septic tank going into septic tank and installing ****** tee and down pipe Customer insisted for them to continue and do whatever needs to be done we do have pre and post work signatures After customer called with complaint to our office, we sent complaint to manager and did reimburse **** dollars and did advise technician of the issue Our Company like many others charge per job situation depending on conditions of job difficulty and how much needs done we do expect a lot of our technicians meaning professionalism clean and do good work we stand behind all of our work and want all customer to be happy with the service we provide
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.