ComplaintsforPet Blvd

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are post to be a professional dog Groomers but they have no idea what they are doing and she missed up our dog's hair but time and even cut her leg to

  Business response

  12/21/2023

  The client brought in their dog and asked for it to be trimmed. The client stated that they could not get a comb or brush through the hair. When the groomer started combing through the hair she was unable to do so due to matts. Animals can not be trimmed with matts as the blades will not go through. The dog ended up with a shorter hair cut than the client would have liked. ******* explained the matts and the reason for the shorter haircut. Due to the client seeming to be extremely upset with the shorter haircut they were not charged for the service. We have no knowledge of the dog having a "cut" but nicks do happen occasionally when using clippers. Same as a human shaving. 

  Pet Blvd did what was to be done for the dog and also did not charge due to the client being dissatisfied. The client even acknowledged on social media that they were not charged for the service and given free treats due to being dissatisfied.

  Customer response

  12/29/2023

  The only thing that is true that they didn't make us pay for the hair cut & treats we didn't tell them that we COULDN'T get a comb or a brush through it at all we just put a BRUSH through it all I ask is that they be up front with the *****'s that they don't want they are doing and stop trying to be dog groomer and yes they did **** my dog. All we want in for was a trimme and they could have called us but they didn't even ask for a phone number so that if something happened to her why she was there so they could call us...

  Customer response

  01/04/2024

   
  

  From the CONSUMER:

  Sent 12/29/2023 8:34:17 PM

  The only thing that is true that they didn't make us pay for the hair cut & treats we didn't tell them that we COULDN'T get a comb or a brush through it at all we just put a BRUSH through it all I ask is that they be up front with the *****'s that they don't want they are doing and stop trying to be dog groomer and yes they did **** my dog. All we want in for was a trimme and they could have called us but they didn't even ask for a phone number so that if something happened to her why she was there so they could call us..

  Business response

  01/31/2024

  Again, the customer was not charged. They are acknowledging they were not charged. They are wanting us to acknowledge that we are not "professional groomers" which is not the case. We are professional in all cases, we go above  and beyond for our clients on multiple occasions. Our store was voted best dog grooming business of Weakley County, **. We have amazing reviews and a highly established reoccurring customer list. People come from *********, and surrounding areas to get their dogs and cats groomed by us. I don't know what else to say in this matter other than the customer didn't educate themselves when it came to purchasing a high maintenance dog. She was completely matted beyond being salvage. In which resulted in being cut down, in this case was not only in their best interest, but the dogs as well. The dog was super tiny and I refused  to pull and tug on a sweet innocent dog. This would have resulted in a first time traumatic grooming experience. That is not what we offer at Pet Blvd. We strive to give the best care to our clients pets. If I spent the time dematting the dog it would have most defiantly resulted in warping their dogs whole grooming experience from the beginning. High maintenance dogs have a life time of grooming ahead of them being they live their life expectancy. With that ****** said the first time impression is everything. At the end of the day this matter was handled in the best way Pet Blvd could have handled it. Just to reiterate THEY WERE NOT CHARGED, they were given FREE TREATS AND A COLLAR. We apologized multiple times and tried to get them to understand why the dog had to be cut down. After leaving the store they then turned to social media to bash the business and make false statements about the business and their experience. When all of this could have been avoided if they would have brushed their dog and did the research to educate themselves on what type of maintenance this dog would require on a week to week basis. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩