Business ProfileforProfessional Chimney Sweeps, LLC

1/26/2024 I contacted Professional Chimney sweeps to do my annual cleaning on the fireplace. It took them over a month to get me on the schedule. This is the 1st time I used them. Two folks came out, one in training to perform there service. I don’t like to bother people doing work at our home, I trust they will do what they say. They told me in a little under an hour they were done and wanted to go over a couple things. The lady who set the appt said they had to use a camera and video for inspection purposes and that why it cost over $325. We sat down after the inspection and it felt like a script for a salesperson and they began to go through the report. Again I have had my chimney cleaned every year and this was the 1st time I had a report, never mind all the stuff they said was wrong. They put a STOP use on my fire place and said it was unsafe. Not to bore you with details, but I said no problem get me an estimate together and lets see what we can afford to do. He said they would have it to me On Monday along with the video, service was on a Friday. I had to contact the gentleman who performed the work to get a receipt which was not provided. He did and I thanked him. Wednesday came and I called the company back to check on the video and the estimate so we could get going. It is cold out and we use the fire place regularly for heat. Since we received the STOP use we have not had a fire. The lady in the office said it would take 2 weeks for and estimate. One would think that if the situation was as serious as they said , they would get back to me like the guy said. This has put us in a bad situation. The lady said that if I didn’t want to wait they would remove me from the task manager,