ComplaintsforHardee’s
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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On Monday July 31st, 2023, I went into Hardee’s 2105 E Broadway Ave, Maryville Tn. I went into Hardee’s to pick up a mobile order for someone and I purchased a breakfast mix and match special, for *****. For myself, I got a Sausage egg biscuit and French Toast sticks. My Card was swiped twice instead of once, so I was charged ***** (2) different times. I could not use the machine that you insert the card into and the lady with glasses swiped my card twice. The register had a sign that said cash only and needed $1’s. That’s why the lady with glasses had my card. There was a mess on the floor where a biscuit and gravy was on the floor, that the lady in glasses said it slipped off a tray. A lady was using a mop to clean it up as I was waiting, I think she was a shift leader. I joked with the dark skinned gentleman worker, about the biscuit and gravy on the floor. I also went back the same day into Hardee’s after my account showed the double charge. I gave the lady with glasses my charges along with the transaction numbers charge at the same time. Hardee’s ******* ***** Hardee’s ******* ***** The second charge was not returned to my card and Hardee’s keep both charges. I am a Stage 4 Metastatic Cancer Patient that the Cancer has spread to the bones, so paying ***** twice for the same meal is more than I can afford. Swiping someone card multiple times, is probably a fraud thing, and I will look into next, if the ***** funds are not returned to my account. I’m not mad, this is a right of wrong thing. Hardee’s should have a system in place that prevents double charging a customer for the same meal. This is an opportunity for Hardee’s to fix their mistake. I am not asking anything more, just return what does not belong to you. Enclosed is the transactions at same time on my banking app.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.