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ComplaintsforPlanet Fitness- Maryville, TN
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 20,2023 and July 3, 2023 $10.25 and $50.23 withdraws were made from my bank account using the account number. I have not had a membership at Planet Fitness in 3 years. Even then it was a different account on record. I spoke to the assistant manager Garrard at the Maryville TN location on July 5,2023 and took the screenshots of my account to him and the last 4 numbers of my account on July 6,2023. This was suppose to provide them information to search if that account is being used by another member. I was told someone would call me with information after they researched it. I have called and left a message with no return call. I have called with no answer, and with no manger on shift.Initial Complaint
06/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Dear Planet Fitness, I have moved my membership to a different club brand that offers more amenities (pool). When I did this, I spoke with my local planet fitness to cancel my membership. It appears they DID NOT do this, maybe because I had referral credits or something. I noticed today, 3 months later, they attempted to bill my old bank account. I need this charge cancelled and my account CLOSED Please confirm when this happensCustomer response
06/23/2023
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.