2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kevin G
1 star12/24/2022
Terrible diagnostic skills. Have been dealing with humidity issues with the unit ever since it was installed, never had humidity issues in the past. On the 3 coldest days of the year, 12/21, 12/22, and 12/23/22, our unit stopped heating and they never answered their phones, and their voice-mail box was always full. Got no response via email or from their website either.
Russell and Abbott Heating & Cooling, Inc. Response
12/27/2022
Mr. Garland - We appreciate your business and purchase of an Onyx. As I was reviewing your customer file, it appears the last humidity complaint we received was back on 6/11/2021 with 3 maintenance visits since then. If you are still having issues, please call our office and we will ensure we get a senior technician out to your home to assess the situation. I would like to personally apologize for the delayed response over the past week. With the unusually cold temperatures our phones were extremely busy. It looks like we did get our technician, James, out to your home on 12/26 for a frozen drain line (we saw more than several of these over the weekend) and a short that was fixed. If you have further issues, please contact me directly as I would be happy to discuss.
Thank you,
******* ****
President
XXX-XXX-XXXX
*****@russellandabbott.comReview from Darrell T
1 star11/18/2022
As a part of the home inspection of the purchase of a home, I contracted with Russell & Abbott to inspect all the HVAC systems. After paying in advance $388 the technician came to the home and preformed the inspections. Per the technician, one unit was nearing the end of its useful life. I requested a quote to replace. The technician informed me that a "comfort specialist" would need to be the person to provide a quote. Upon contacting the office to schedule the "comfort specialist" I was informed that the quote would only be given to the owner of the home because too often the quote would only be used to negotiate the price of the home. Really??? Why would they expect I would be paying $388 for an inspection if not for that purpose. Obviously, they failed to understand I will be the person that will make the buying decision when the unit is replaced and rest assured, it will not be Russell & Abbott Heating and Cooling who will be doing the job.
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