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Complaint Details
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Initial Complaint
10/20/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Contractor has been paid in full but has not completed the work and has not honored their warranty. I have been scheduling appointments with them for 10 months to get the work completed. They have not shown up about 90% of the time and have not fixed the issue. Electrical outlets not working and landscape plants not correct.Business response
11/03/2021
< Knoxville Land Design is working with the complainant to resolve this complaint. We were unable to correct the electrical issue as planned on 10/19/2021 and have rescheduled the repair with the complainant for 10/21/2021. The statement by the complainant that the project has been paid in full is incorrect. There is currently a balance due of approximately $14,000.00, which we have not requested because the project is not fully complete. (2) Electrical Outlets still need corrected, but we have not been notified of any problems with the plantings. We will discuss the planting concerns with the complainant and make all the necessary adjustments. Consumer Response /* (2000, 7, 2021/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.