Customer ReviewsforChoice One Plumbing

******** Plumber quoted over ******** to change washing machine valve box, then wanted *** service fee just for the quote.

Wanted to charge us an additional $550 to replace 2 stops for galvanized lines under our sink( supplies provided by us ,for the guy who came out did not have a common item a plumber might use) & oh btw NOT responsible for galvanized line. Had just charged $355 for adjusting 2 nuts on the water stops!!!! Came out when called quickly , but please ... what a ripoff price

I originally chose this company because of the reviews, like I always do with services I pay for. It's been 37 days since my original quote was given ($6,920 for two bathroom drain replacements, a tankless water heater, and a replacement boiler drain for my washer). We originally called for a leak in the master and a leak at the washer valve when closed. 37 days later, I still have both leaks and my tankless water heater has been replaced because the wrong size was installed originally. New plumbing was installed for the new water heater and was unbelievably hung with ZIP TIES to ELECTRICAL harnesses, metal PIPING, and around overhead support beams. I sent an email with pictures and grievances to the staffer in the office. I have had no shows, or re-schedules with this company about 6 or 7 times, and they were scheduled to come out two days ago and never showed, (hence the refund I asked for, and to the young lady's credit in the office, I immediately received). Working with the individual plumbers was great, (minus the one who did the original work, we weren't home when the original work was done). Dominick is knowledgeable and good at selling services but wasn't the actual plumber that did the job, so that was disappointing. Charles was honest and sympathetic to my frustrations and did an outstanding job replacing the smaller water heater that was installed by mistake. All in all, communication at this company is non-existent, and working with Robert (the owner) is an absolute nightmare; the excuse was always guys calling in sick, guys quitting, or not having the personnel to come fix things after I had already paid the $6,900. I have emails, phone records, and pictures to confirm everything that I've stated above. It honestly felt like a giant F U every time they didn't answer, they didn't show, or didn't call. I do not recommend them to anyone for any reason.

I have galvanized pipes, a 2 year old repair started leaking, Choice One was recommended. They stated they did not feel comfortable repairing galvanized, said that repairing would cause other leaks throughout, gave me a quote for $7,000 to replace galvanized pipes except for the upstairs bathroom ( not sure why those galvanized pipes would not create the same problem they said would happen )
I called another company, they came out the same day, tighten the original repair, was done in 15 minutes and charged me $50.00. If you have galvanized piping, you may to call someone other that Choice One