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Find a Location

Ruby Tuesday has 65 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ruby Tuesday

      333 East Broadway Avenue Maryville, TN 37804

    • Ruby Tuesday

      109 Furrow Way Alcoa, TN 37701-3304

    • Ruby Tuesday

      508 E Emory Rd Powell, TN 37849-3519

    • Ruby Tuesday

      BEYOND SECURITY GATE, 2055 ALCOA HIGHWAY Alcoa, TN 37701

    • Ruby Tuesday

      7406 Chapman Hwy Knoxville, TN 37920-6614

    Business ProfileforRuby Tuesday

    Restaurants
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    47 complaints closed in last 3 years

    17 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Ruby Tuesday has 65 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ruby Tuesday

        333 East Broadway Avenue Maryville, TN 37804

      • Ruby Tuesday

        109 Furrow Way Alcoa, TN 37701-3304

      • Ruby Tuesday

        508 E Emory Rd Powell, TN 37849-3519

      • Ruby Tuesday

        BEYOND SECURITY GATE, 2055 ALCOA HIGHWAY Alcoa, TN 37701

      • Ruby Tuesday

        7406 Chapman Hwy Knoxville, TN 37920-6614

      Headquarters
      333 East Broadway Avenue, Maryville, TN 37804
      BBB File Opened:
      1/23/2002
      Years in Business:
      52
      Business Started:
      5/1/1972
      Business Started Locally:
      5/1/1972
      Type of Entity:
      Corporation
      Business Management
      • Sherri Price Bruen, Manager of Customer Relations
      • Jim Hyatt, CEO
      Contact Information

      Principal

      • Sherri Price Bruen, Manager of Customer Relations

      Customer Contact

      • Sherri Price Bruen, Manager of Customer Relations
      • Jim Hyatt, CEO
      Additional Contact Information

      Fax Numbers

      • (865) 379-6817
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      47 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/11/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I am trying to get a gift card via online. There is a promotion to *** ***** *** *****. It seems when I fill out the form, that option does not come up. I emailed them via their online form and got no response. I left a message in their voice mail box and have had no response. I would like the promotion that they are bannering on their web-site.
      Read More

      Customer Reviews

      16 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David N

      1 star

      05/30/2024

      Absolutely the worst—had to seek out the waiter for our drinks we had already finished our salad—most of the ingredients were not fresh—after seeking out the waiter for drinks we had to do it again for straws—several tables were not bussed —-same way when we left—three waitresses on duty—here is the kicker we were the only customers—location St. Robert Mo

      Local BBB

      BBB of Greater East Tennessee

      BBB Reports On

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