![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAccurate Heating & Air
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 11 2022 Accurate Heating & air installed a new ******* heat pump. My paperwork given to me for payment of my new heat pump of ***** was given to owner ***********************. My paperwork from him shows a 10 year on parts and 3 years on labor coverage. When I registered my unit I found that although new was already two years old. I had a problem with my heat pump and called him for service. I spoke with a woman and she said he would call me when he gets home. I did not get any call back. I called again later and a man answered the phone. Then a woman's voice was back talking with me. She said again that he would call me back when he gets home. He did not call back. I put a unfavorable review on line. This was around July 24 2023. I called another contractor named Fire and Ice out of ****** ********. On july 25 I was charged. ****** for the repair. On or around December 13th I call Accurate Heating & air again trying to get the owner ***** murder to fix my heat pump. A woman said that he was working on another person's unit and would call when he finished. Again no call. I paid J&S heating and air 675 dollars for 5 pounds of freon. On or around the 22nd of January 2024 my heat pump fails again. When I called *****'s number again at ********** I had to leave a message. I clearly left my message stating that if he did not respond that I would be filing wit the bbb. No call back. Another complaint was warning other about his lack of standing behind his work. J&S was hear Friday January 26 2024 and found the leak. The part should be here next week. I have no clue what the repair will be. Thanks please get me some satisfaction. *************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.