![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHometown Health Clinic
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I've contacted them 4 times regarding my $64.42 bill. I also contacted my insurance company BCBS. I was told by my insurance company that when this bill was submitted, it was submitted under a different doctor number than the one McKenzie generally bills under. They simply had to resubmit the bill under the doctors correct number and it would get paid Each time I've contacted hometown health I was told it would be adjusted and I would owe nothing I got another bill today stating the bill would go to a collection agency if not paid by the 29th of this month I tried to call once again but was on hold for over 45 minutes I'm done with this situationBusiness response
05/02/2022
Business Response /* (1000, 5, 2022/03/25) */ This was a taxonomy code discrepancy between the clinic and the insurance BCBS. BCBS processed as out of network and we were in network. BCBS was to reprocess all effected claims but this one must have gotten missed by BCBS. I looked at the notes on the account and it does not show where there was any communication between the clinic and the patient. At this point it's passed the appeal time limit so for the courtesy of the patient we will adjust. Consumer Response /* (2000, 7, 2022/03/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is VERY DISHEARTENING that each time I contacted them I was told that my file has indeed been marked and I wouldn't owe anything. It appears to me that there is a problem with THEIR personnel who answer the phones. I accept their COURTESY to me however, it was indeed their oversight and not MINE
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.