Business ProfileforUS Appliance Inc.

**************** Range Model # HFE3501CPS Serial # ******** Purchased 02/14/2024 Case # H3201481 opened 05/13/2024 Control panel is loose on top, exposing the wiring. Hisense shipped retaining clips and had someone from US Appliance schedule a repair call.05/21/2024: ************* tech (******) pulled the range out into the middle of the kitchen. He opened the range up but was unable to secure the control panel in place with the retaining clips. He said the range was unrepairable and said he would let Hisense know. He also left the range half out of its space (said he couldnt move it farther) and it is now not level with the countertops, but it was working. He took the retaining clips with him.05/24/2024: Someone from Hisense called and said they would not replace the range due to it being damaged on delivery. They said I needed to contact the retailer.05/28/2024: I spoke with someone at ******* and was told the US Appliance tech had stated that it was damaged on delivery and that was why they wont replace it.05/29/2024: *** (US Appliance) called back to see what Hisense said. I told him their techs assessment of damage on delivery was the reason ******* wont replace the range. *** assured me that US Appliance would take care of it.06/03/2024: US Appliance service Tech ****** again pulled the range out into the middle of the kitchen to open it up. He said the mounting tabs were bent on the inside, and while he was trying to bend one into place he shorted out the control panel. He said the part would be ordered and they would replace it. So now my range doesnt work at all and he gouged my kitchen floor and didnt say anything about it.06/07/2024: I have tried multiple times over the last three days via phone and text to reach US Appliance and have had no response.