Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Midas Auto Service has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Midas Auto Service

              798 E Brookhaven Cir Memphis, TN 38117-4502

            • Midas Auto Service

              5796 Pleasant View Rd Memphis, TN 38134

            • Midas Auto Service

              188 Goodman Rd W Southaven, MS 38671-9405

            Business ProfileMidas Auto Service

            Auto Repairs
            Multi Location Business

            Contact Information

            798 E Brookhaven Cir

            Memphis, TN 38117-4502

            Get Directions
            Visit Website
            Email this Business

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 67

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers automotive repair servcies.

            Business Details

            This is a multi-location business.

            Find a Location

            Midas Auto Service has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Midas Auto Service

                798 E Brookhaven Cir Memphis, TN 38117-4502

              • Midas Auto Service

                5796 Pleasant View Rd Memphis, TN 38134

              • Midas Auto Service

                188 Goodman Rd W Southaven, MS 38671-9405

              Location of This Business
              798 E Brookhaven Cir, Memphis, TN 38117-4502
              Email this Business
              BBB File Opened:
              7/25/1963
              Years in Business:
              67
              Business Started:
              11/11/1956
              Business Started Locally:
              7/25/1963
              Date of New Ownership:
              3/31/2008
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Partnership
              Alternate Business Name
              • Auto Associates of Tennessee, LLC
              Business Management
              • Mr. Steve Towers, Owner
              • Mr. Chris Barnes, District Manager
              Contact Information

              Principal

              • Mr. Chris Barnes, District Manager

              Customer Contact

              • Mr. Steve Towers, Owner
              • Mr. Chris Barnes, District Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/26/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We brought our car into a Midas in ************* ******* for brakes. We were told that all four wheels need to be done which cost us$1035.00. Shortly after the driver side rear wheel was making noises and shaking. We brought it back to Midas where the manager told my wife we need new calipers. I am 71 years old and having had a good number of cars in my life never heard of calipers going at ***** miles. So we took the car back to the dealership(as the calipers were covered under warranty). The dealership (*********************) ( My car is a 2019 ******* Tucson Sport with ***** miles on it) stated that I didnt need calipers that the problem stemmed from improper installation which caused a s**** of some type from the pad,which was not lubricated ( none of the pads were they were all bone dry) to shear off. They repaired the vehicle and the problem was resolved. We contacted the Midas shop and spoke to the manager who was frustratingly unconcerned and unapologetic with call ending with oh well thanks for the heads up and then hung up. It cost $374.00 to repair the wheel from Midas mistakes and I want to be reimbursed.
              Read More
              Read 10 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Renea M

              05/02/2022

              I took my car in for new tires on 2/23/2021. I had asked for the Defender Michelich all-weather season tires. They gave me a price and I said OK. Well, when I went up there, they put 4 new tires and they were the wrong ones. Over $1.000 for four new tires. They instead put the premier tires on instead. When they brought my car out, I said these are not the ones I order. The manger apologized to me and told me she was going to give me a free oil change and put a warranty on all my tires which was $25 each. I accepted that and kept the tires that they had to put-on. Well today I called and asked for an appointment, and they asked why, and I told her. She looked my name up and said I see nothing on here starting that. I brand new tire and it only has a little on 5 ,000miles on it. They have been cheating customers out of their money. I don't like to be lied to and this is exactly what happened. When it comes to me working 60 hours a week and it comes down to people being cheated out of their pocket. I would like some help on this or it may come down to a lawyer .But if that is what I will have to do than I shall do so. Regards, Renea. Milligan

              Midas Auto Service Response

              05/10/2022

              we do apologize for the inconvenience, However this company has a new change of command and all new managers feel free to stop by any of our locations and we will do our best to accommodate your concerns .Thanks!

              Customer Response

              05/15/2022

              Went by the store May 13th to show the tire to the manager (Darryl B*********) which I had placed in my trunk. He stated that yes that tire could not be fixed. He new I had ordered a new tire from ************** as he said they do not carry that tire. He had asked me to bring the tire and paperwork, which I did. He said he would have to call the owner of that store to find out about my refund and told me he would call by the end of the day. Well as you can guess, no call. As of last Monday I called corporate and they gave me a case number which they said I would get a call within a few days. A week later and still nothing. I will take this to a lawyer which is provided through my company that I work for. This is ridiculous that people cheat people and don't give a crap about no one. Only there to make money. I had to take a day off work that day to try and resolve the situation and still nothing. They think just because I'm a woman I will do nothing, well think again!!! Stay away from this store........
              Read 5 More Customer Reviews

              Local BBB

              BBB of the Mid-South

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.