ComplaintsforMidas Auto Service
Auto Repairs
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Complaint Details
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Initial Complaint
07/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to get a loan through EZpay finance through Midas for a vehicles brake repair. The loan was for $550. I have paid 7 payments of 95$ and they are telling me I still owe $390 dollars. They are saying I have a 179% interest on my loan. This just felt criminal and I felt I should report itBusiness response
07/29/2024
This customer is in *********** This complaint is for *******, *** We have no record of this customer at any ******* ******************** location.
EasyPay finance is a 3rd party company that assists customers with payment plans for many different solutions. EasyPay finance does NOT do business in the state of Tennessee.
Here at Midas in *******, we have no say in what financing options a customer in another state uses for repairs to their vehicle in another state.
This is not the correct location to file this complaint. This complaint should be filed in the State of ***********
Thank you,
Midas Auto Service and Tires of TN
Initial Complaint
06/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company sold me faulty breaks with pads going down to the floor putting me in extreme danger. They put used parts on the car and the car is not driving properly in addition to the lights still on after work that was supposed to be completed.Customer response
07/26/2024
Took car back to complaints about breaks they suggest a module system all the lights will ho out every light is still on the car was no different .bought a use part charge me that money gor nothing gave me 100.discount I didn't need.Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We brought our car into a Midas in ************* ******* for brakes. We were told that all four wheels need to be done which cost us$1035.00. Shortly after the driver side rear wheel was making noises and shaking. We brought it back to Midas where the manager told my wife we need new calipers. I am 71 years old and having had a good number of cars in my life never heard of calipers going at ***** miles. So we took the car back to the dealership(as the calipers were covered under warranty). The dealership (*********************) ( My car is a 2019 ******* Tucson Sport with ***** miles on it) stated that I didnt need calipers that the problem stemmed from improper installation which caused a s**** of some type from the pad,which was not lubricated ( none of the pads were they were all bone dry) to shear off. They repaired the vehicle and the problem was resolved. We contacted the Midas shop and spoke to the manager who was frustratingly unconcerned and unapologetic with call ending with oh well thanks for the heads up and then hung up. It cost $374.00 to repair the wheel from Midas mistakes and I want to be reimbursed.Business response
10/27/2023
Good afternoon, I have gone back into our system looking for the history on this customer and have found that he has never been to the Midas location in ******* **, store #****. I believe you have sent this complaint to the wrong Midas location, as this happened in Michigan. We are a franchised location and not owned by one single entity. Please send this to the appropriate location in Michigan. Where this complaint originated from, thank you.Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 30, 2023 I left my vehicle with Midas to service my air conditioner. I received a call and was told I needed an air compressor and valve arm. The cost would be approx. $1200 without tax. I told them to fix it. The total cost was $1,627.24. I brought it back numerous times during the month of July and August. Midas would tell me they were checking it out, and the air would work a couple of days. On July 28, I picked up my vehicle from Midas and was told they figured out the problem, but it only worked about a week. I had to endure the 100+ degree weather without air conditioning. I had to leave town twice in August so I could not attend to this air conditioning problem. I called Midas on or about August 24 and was told by **** that he would call me back and let me know a good time to return with my vehicle. I got a call one week later. I took my vehicle in on September 5. I got call back and was told it was not the compressor, but the condenser and was offered a $25 coupon towards air conditioning repairs to replace the condenser. I then told **** "I spent money on something that was not the problem". **** tried to tell that I did not buy anything I didn't need. But, if he was working on the car he would have checked the condenser first.The mistake was Midas' and I believe they should repair my vehicle at their expense. I paid them over $1600 in good faith and I still don't have a working air conditioning system in my car. Even if I needed all three parts which would have been over $2600 I was not given to option to say repair or not to repair. I paid their price and I was expecting the problem to be solved. All of my paperwork (when I did receive paperwork had the original date of June 30, 2023. When they decided the condenser was the problem, I was given a copy of that receipt dated September 5, 2023. I trusted my vehicle to Midas thinking they were going to fix my air, and all that happened has been numerous trips and no resolution.Business response
10/05/2023
Attached is the technicians inspections of the issues we found with ********************** vehicle. Upon initial inspection of the vehicle the technician found a leak visible at the A/C compressor with the use of UV dye. After ****************** approved the repairs and the technician completed the work, the **** system on her vehicle was confirmed to be working and the vehicle was returned to the customer. After the customer informed us the A/C had stopped working, we prompted her to return so that we could reinspect the system and add more dye. The vehicle was inspected, recharged with refrigerant, and had UV dye added to the system. She was instructed to return as soon as she noticed any performance issues with the A/C so that we could reinspect the system for any leaks. After she returned the technician was able to find a small hole in her condenser, the cause of which is unknown. ****************** was quoted the parts and labor necessary to correct the issue.Business response
10/05/2023
Attached is the technicians inspections of the issues we found with ********************** vehicle. Upon initial inspection of the vehicle the technician found a leak visible at the A/C compressor with the use of UV dye. After ****************** approved the repairs and the technician completed the work, the **** system on her vehicle was confirmed to be working and the vehicle was returned to the customer. After the customer informed us the A/C had stopped working, we prompted her to return so that we could reinspect the system and add more dye. The vehicle was inspected, recharged with refrigerant, and had UV dye added to the system. She was instructed to return as soon as she noticed any performance issues with the A/C so that we could reinspect the system for any leaks. After she returned the technician was able to find a small hole in her condenser, the cause of which is unknown. ****************** was quoted the parts and labor necessary to correct the issue.Business response
10/05/2023
Attached is the technicians inspections of the issues we found with ********************** vehicle. Upon initial inspection of the vehicle the technician found a leak visible at the A/C compressor with the use of UV dye. After ****************** approved the repairs and the technician completed the work, the **** system on her vehicle was confirmed to be working and the vehicle was returned to the customer. After the customer informed us the A/C had stopped working, we prompted her to return so that we could reinspect the system and add more dye. The vehicle was inspected, recharged with refrigerant, and had UV dye added to the system. She was instructed to return as soon as she noticed any performance issues with the A/C so that we could reinspect the system for any leaks. After she returned the technician was able to find a small hole in her condenser, the cause of which is unknown. ****************** was quoted the parts and labor necessary to correct the issue.Customer response
10/05/2023
Complaint: 20565332
I am rejecting this response because: Their response is totally unacceptable. During the initial process they failed to fully check out the air conditioner problem. They never looked at the condenser until the fifth time I took it back. If they had initially checked all parts and told me it would take approx. $2600 to repair the problem I would have declined. Instead they the replaced what they THOUGHT was the problem. I believe the whole thing could have been avoided if they had completely checked all parts. Now I'm out of money and still no air conditioning. I believe it is shady business practice to take that kind of money, as if it grows and on trees, and have no results. The conclusion is they were at fault for not completely checking all parts and they either need to either finish the service or refund at least half of my money.
Sincerely,
*****************************Business response
10/06/2023
The condenser is located on the high pressure gas side of the A/C system. With the compressor leaking refrigerant and not building pressure, we were unable to identify a leak in the condenser at the time. Even after repairs to the compressor were made, the leak in the condenser was extremely small and hard to find. Hence why the A/C system would blow cold for a week before it was unable to operate.Initial Complaint
09/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
09/01/2022 I took my vehicle to midas due to it over heating as well as it needing an oil change. They told me that I need to pay for my car to be checked. Obliging I handed off my key to await a call. They called told me I needed a new radiator, new hoses, new thermostat as well as the casing and a new strut. With everything tally to $3100.00+. They informed us that I needed to apply for credit if I wanted my vehicle serviced so I did and paid $2801.00 they called about 6 hrs later and said everything was done. I drove home, on 9/5/22 I dropped my husband off and then home. A block from home in Popeyes the car started sounding funny, smelt funny and then started leaking green liquid. Then it started overheating faster then before and smoking now. Nearly 3k and it's doing the same thing!Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Midas performed service on our vehicle and damaged it causing a ****** dollar repair estimate that I got from a ****** halls body shop. They acknowledge that they cause the damage but offered a free oil change and an in house repair with a piece of wood and a sledgehammer. I filled also a complaint with Midas corporate officeInitial Complaint
11/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
November 6, 2021 Attention: ****** ********** and ***** ****** On September 18th, 2021, I went to Midas on Brookhaven Circle in Memphis, TN to have a brake system inspection don, all four of my brakes and rotors replaced, as well as have a brake flush that was recommended to me by Mr. ****** ********** (Store Manager) on my 2002 Toyota Sequoia. The service was done that day and I paid a total of $966.09. A few weeks later my wife and I noticed a horrible squeaking noise coming from the wheels of our vehicle but could tell which one. I will note that our Sequoia is not our daily driver as we have two other cars that we drive. Since the Sequoia is a 2002 model, I believed it to be a ball bearing or cv joint issue, so I took it to a local Toyota dealership for an oil change and for them to diagnose the wheel noise issue. The technician at Toyota called me and the first thing he said to me was, "Has someone worked on your brakes recently?" I told him yes, and he responded that whoever did my brakes did not put my emergency brakes back on properly and they were loose. He also said that I should be glad that I brought it in when I did because my brake system was on the verge of failure along with the potential damage to my master cylinder. I had to pay a total of $504.02 to have the emergency brake shoes replaced, as well as hardware, and labor. On top of that, my brake fluid had to be filled, even though I had a brake flush done at Midas previously. On October 26th, 2021, I called Midas at Brookhaven Circle to speak with a manager, to tell them of the issue that I had. A young lady spoke with me and said that she was a manager. She was very dismissive of my claim, and constantly overtalked me on the phone. She kept repeating that my warranty was voided because I took my vehicle to Toyota. I tried to explain to her that this issue had nothing to do with a warranty, but negligence. I even visited the store to speak with a manager on Tuesday, November 2, 2021, to speakBusiness response
01/03/2022
Business Response /* (1000, 11, 2021/12/08) */ Due to information gather customer took vehicle to dealer without bringing back to our location that done prior service. However we do warranty all services and customer did not allow us to do that. Midas will not be responsible for customer decision to pay for services from another vendor. We do apologize for any inconvenience. Thanks!Initial Complaint
10/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was scammed out of $600 from Midas auto. They took fill advantage of me and had me open up a credit card. My credit score went down because of it. They allegedly changed my thermostat. But my thermostat is bad and also when I got my vehicle from them the engine started making a rumbling noise when I started it. Also when I load has now the car won't start right away. The manager said EVERYTHING was fixed but it really wasn't. I got the car back in worst shape than it was before.Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 9/24/21 I,***********, brought my 2010 Mazda 3 to the Midas Auto Service located at 798 E Brookhaven Circle Memphis, TN 38117 My car started making a loud noise when I accelerate the gas. I explained to the first mechanic that I think there is something going on with my engine as the check engine light was on and this new noise was happening. He assured me that it was not the engine, but that it was my entire exhaust system. I explained that my exhaust system was only a couple of years old and that the noise was coming from the front of the car and not the back. He insisted that no, it is indeed the exhaust system. I thanked him for checking it out and told him it would be a few days before I could afford the $1991.81 that he quoted me. He said the quote was good for 30 days. I brought my car back on 10/7 for repairs. I asked again if they were sure it was the exhaust. They said yes. They are the experts so I trusted them. A few hours later I get called in to pick up my car. When I backed out of their driveway the car was making the same noise. When I pulled back in to tell them that the car is making the same noise, the mechanic laughed at me and said "that's something with your engine. I don't know why you'd bring your car here. We don't even service that." I was upset at this. I asked the other mechanic to check it out again. He quotes me an additional $1691.36 to have an Engine Mount: Remove & Replace, Strut Front: Remove & Replace, and Computerized 4 Wheel Alignment. I told him that this is what I brought my car in for and that nothing was wrong with my exhaust system to begin with. He then tells me that this is a bunch of "he said she said" I called customer service 1-800-621-8545 on 10/08/21 and spoke with Michelle. She reports my issue and gives me a reference number. I have called multiple times to speak with the district manager and the store owner and keep getting the runaround. More to report. Running out of characters.
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Customer Complaints Summary
11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.