ComplaintsforU.S. Auto Solutions LLC
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Complaint Details
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Initial Complaint
03/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Saw add in January, signed contract in Feb with terms that bumper andHood would be corrected that week due to worker being out. 4 days after picking up car was pulled over by ******** police and tags ripped off car by officers stating they were fake, car wasnt registered,and i was committing a felony driving with them on and now I have a court date.He wouldnt even answer, when he did laughed ,said the officer dont know what he talking about.I pulled up several times to lot as he told me to to get the repairs done and after a few times me,the worker had words. Come to find out he hadnt even told them they had a job to do on my car. So finally they keep my car for 3 days ,me thinking its being repaired I go back,he had someone else touch my car and they laid hood on top of the car,screwed it on top of panel instead of beside..The real worker was there and bust the owner out saying I didnt do this the owner said I tried too, ended up breaking something else.He said give me a few days to get these cars out,bring it ill have you perfect.Attempted 2 days later ,no one there ,owner stopped answering,wouldnt return text. So march 17 the hood flew back ,from having the wrong latch,him attempting to fix hisself and laying the hood on top of the fender,not beside. I called immediately, no answer,I sent a picture,called again,he answered. First thing come out his mouth is im ordering your hood now when can u bring it? At no time did he say i would have to make any payment because this came from work that was supposed to been done upon purchased that he lied about and did not keep to and eventually that s**** came out and the hood came up.Today i went to get my car and he has it blocked in and told the worker dont let me get it without $500 handed to them! Police were called and a report made.Why am I paying for work that you were to do and kept dodging me on? I have no contract with him because he immediately sold me to One Main and received $12,000 47hrs later!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.