ComplaintsforWhitehaven Car Care Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my truck to Whitehaven ******** because my thermostat was malfunctioning. They diagnosed my truck and said it was a faulty thermostat and old faulty hoses. They ordered my parts and did the work to fix the car, called me to tell me it was ready. When I went to pick car up it acted like it didnt want to move but my gas light was also on, so I filled it up at my regular gas station. After leaving the gas station I noticed my temperature hand was still moving up and down. I called Whitehaven car care and I was told to bring truck back. When I went back ****** said to keep driving it because they had to drain all of coolant out of truck to do the work and it takes time for coolant to circulate through engine after thermostat has been replaced. He reassured me that because the temp moves back it was fine to continue to drive it. I drove to work, after I got off and proceeded to drive home. My car jerked, started riding rough then it quit running. The next day ****** came out and tried to get it running but it was unsuccessful. They sent triple A to get truck. After a few days I was notified that my engine needed to be replace. I just paid them $628 worth of work and didnt get to drive my car 24 hours and now I have to pay **** for engine replacement. And now he says he will be closing at the end of December. RidiculousBusiness response
12/18/2022
This matter is being taken care of. we came to a meeting of the minds ,where is *************** and myself are satisfied.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.