ComplaintsforPaul Mitchell the School Memphis
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Complaint Details
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Initial Complaint
02/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Received Membership 2022 for 1 yr doesn't end until mid 2023. Started getting services by student *** who always did my hair. Contacted the school, was told student wasn't in but i could come at 6pm & someone else could do it. I explained my hair is natural to the person on the phone. They assured me that i could get a roller set cost $20. i explained id be coming from across the bridge. When I arrived a dayshift manager informed me that a roller set wouldn't work on natural hair & to get my usual. The night manager then told me that if i wanted something different it would be a different price. I'm disabled & explained that I drove from across the bridge with no extra money. I brought what I was told. They assured me that the roller set would work anyway for my interview. the student rolled my hair, told me not to take it loose til morning. I woke up the next morning my hair was horrible. I cried reached out to *** via phone with pictures of my hair. she said this was wrong & i should get a wig. she explained in situations like this they call her out of class and she could fix it. Instead they refused. The other student stated that she had no clue of what to do& they shouldn't have given her my problem. She said they could have got her out of class to fix the overall situation from the night before. Her and another student began discussing students that were almost in an altercation over my head. i stopped her & the instructor came over & started yanking my hair to demonstrate what i wanted. i explained she said that doesn't know what to do. She got the night ************* told me to leave. That i could not ever get service again and the receptionist agreed. They never found out why i was hurt. I was put out with a cold head. i contacted police they advised me to reach BBB & the company said i was barred. I want this issue addressed. This is wrong hateful and horrible to treat someone. I spoke to the ********* loc they agreed and was told i could have gotten sick.Business response
02/17/2023
Our guest services are provided by our Future Professionals (students) under the supervision of our licensed instructors. All services are provided to give our students an opportunity to practice their craft and learn. They are not employees, and although we like to offer our guests the opportunity to pre-book and request services from Future Professionals that they have previously enjoyed, we can not guarantee any appointments or outcomes. State and Federal law does not allow us to pull any student from class to offer services, and while we strive to ensure guest satisfaction, our first responsibility is to the education of our students. This is clearly expressed and displayed prior to Services being provided, and further more a waiver is signed by our gusts acknowledging this. While we do appreciate our guests participating in the education of our Future Professionals, we must put our students first. When a guest makes students so uncomfortable we must redirect them to a salon where their needs can be addressed by professionals.
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Contact Information
Business hours
Today,10:00 AM - 10:00 PM
TTuesday | 10:00 AM - 10:00 PM |
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WWednesday | 10:00 AM - 10:00 PM |
ThThursday | 10:00 AM - 10:00 PM |
FFriday | 10:00 AM - 10:00 PM |
SaSaturday | 10:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.